Databricks · 6 hours ago
Senior Manager, Global IT Support
Mountain View, CA
Full-time
Onsite
Senior Level, Lead/Staff, Director/Executive
$179K/yr - $251K/yr
10+ years expDatabricks is a rapidly scaling technology company that seeks a visionary leader to transform IT support into a strategic advantage. The Senior Manager, Global IT Support will redesign and scale the IT support function, implement AI and automation, and lead high-performing teams to enhance employee experiences.
AnalyticsArtificial Intelligence (AI)Data StorageInformation TechnologyMachine Learning
Responsibilities
Redesign and scale Databricks’ global IT Support function to meet the evolving needs of a fast-growing, distributed workforce—delivering seamless, automated, and data-driven employee experiences
Lead, coach, and inspire regional and global support teams to operate with accountability, curiosity, and technical excellence—creating a culture that thrives on continuous improvement and proactive problem-solving
Accelerate digital transformation of IT service operations by implementing AI-powered tools (virtual agents, intelligent routing, knowledge mining, predictive analytics) that improve efficiency, quality, and user satisfaction
Define, measure, and optimize key performance indicators—such as first-contact resolution, customer satisfaction, and automation coverage—to drive insights and shape the future of IT service delivery
Collaborate with Engineering, Security, HR, and other cross-functional partners to ensure a frictionless, secure, and high-impact support experience for all Databricks employees
Own the global IT Support roadmap, ensuring scalability, reliability, and alignment with Databricks’ business priorities, growth trajectory, and commitment to operational excellence
Qualification
Required
10+ years of experience in IT Support or Service Management, including leadership of global or multi-site teams within high-growth, complex environments
Proven success driving large-scale service transformations and digital modernization initiatives, ideally integrating AI, automation, and analytics into support operations
Strong command of IT service delivery best practices and frameworks (e.g., ITIL), with a focus on measurable improvement and customer experience
Proven ability to attract, develop, and retain top talent, building diverse, high-performing teams that deliver impact at scale
Strategic thinker and operator, comfortable balancing long-term vision with tactical execution and thoughtful change management
Exceptional communicator and collaborator, able to influence senior leaders, align cross-functional priorities, and champion a customer-obsessed mindset across the organization
Preferred
Relevant certifications (ITIL, PMP, AI/automation, Six Sigma)
Experience with enterprise knowledge management systems, SaaS/app ecosystem support, and cloud-first operation
Benefits
Annual performance bonus
Equity
Company
Databricks
Databricks is a data and AI platform that unifies data engineering, analytics, and machine learning on a lakehouse architecture.
5001-10000 employees
H1B Sponsorship
Databricks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (385)
2024 (319)
2023 (227)
2022 (222)
2021 (166)
2020 (64)
Funding
Current Stage
Late StageTotal Funding
$25.81BKey Investors
Counterpoint GlobalFranklin TempletonAndreessen Horowitz
2025-12-16Series Unknown· $4B
2025-09-08Series Unknown· $1B
2025-01-13Debt Financing· $5.25B
Leadership Team
Ali Ghodsi
CEO and Co-founder
David Conte
Chief Financial Officer
Recent News
Crunchbase News
2026-01-09
2026-01-09
Company data provided by crunchbase