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Black Cultural Zone · 3 weeks ago

Senior Manager, Organizational Effectiveness & Strategic Operations

BLACK CULTURAL ZONE COMMUNITY DEVELOPMENT CORPORATION - OAKLAND, CA 94621

Full-time

Hybrid

Mid, Senior Level

$100K/yr - $115K/yr

7+ years exp

Black Cultural Zone is seeking a Senior Manager, Organizational Effectiveness & Strategic Operations to serve as a critical operational lead and liaison. This role focuses on driving organizational effectiveness and continuous improvement across the Centers of Excellence Network, combining strategic project leadership with tactical execution and process auditing.

ArtCharityNon Profit

Responsibilities

Serve as the primary liaison between Centers of Excellence Network entities across all four pathways (Strategy, Operations, Culture/Arts, Real Estate). You will translate strategic direction into operational language and surface operational realities to inform decision-making

Lead the design and implementation of integrated processes for inventory management, fulfillment, and logistics to efficiently support all sales channels. This includes designing SOPs, implementing systems, and coordinating the hiring and training of warehouse staff

Design program structures, eligibility criteria, and curriculum for Associates and Mentorship Programs, providing training and support for mentors

Collaborate with program teams to implement and develop systems in critical areas: Documentation Systems, Impact Reporting, Data Collection, and Evaluation Frameworks

Conduct systematic observation and auditing of organizational processes to identify bottlenecks and lead process improvement initiatives using Lean, Six Sigma, or continuous improvement methodologies

Supervise and provide leadership to the Facilities Manager, including performance management, professional development, and strategic guidance

Qualification

Organizational EffectivenessProcess ImprovementProject ManagementData VisualizationGoogle WorkspaceLean/Six SigmaStaff SupervisionChange ManagementGrant ManagementPerformance ManagementTraining DevelopmentNonprofit GovernanceComplianceDocumentation SystemsMentorshipCollaborationCommunicationProblem Solving

Required

A Bachelor's degree in Business Administration, Organizational Development, or a related field is required

A minimum of 7-10 years of progressive experience in operations management, project management, organizational development, or a related role within a nonprofit or mission-driven organization

Deep knowledge of organizational effectiveness, process improvement (Lean/Six Sigma), and change management is required

Strong understanding of nonprofit governance, compliance, and grant management is also necessary

Proven track record of managing complex projects with multiple stakeholders and supervising and developing staff

Proficiency in Google Workspace, Smartsheet, project management software, and data visualization tools is required

Preferred

A Master's degree is preferred (and may substitute for two years of experience)

Project Management Professional (PMP) or similar certification (or ability to obtain it within 90 days of hire)

Benefits

Health and Wellness: Medical (Kaiser Gold 80 HMO with buy-up options), Dental (MetLife Dental Plan), Vision (MetLife Vision Plan), Life Insurance (MetLife Basic Term Life / AD&D), Long-Term Disability (MetLife Long-Term Disability), and a Legal Plan (MetLife “MetLaw” Legal Plan).

Retirement: CalSavers Program.

Professional Development: Access to an Employee Assistance Program with 5 free sessions per incident and Thrive Coaching for professional and personal development.

Work-Life Balance: Hybrid work options, paid lunches, events, and other perks, and a generous paid time off policy that includes BCZ Wellness Days (the 4th Friday of each month), 15 observed holidays per calendar year, 72 hours of paid sick leave, and 12 vacation days per calendar year.