Galderma · 1 week ago
Associate Marketing Director, Access & Reimbursement
Boston, MA
Full-time
Hybrid
Lead/Staff, Director/Executive
3+ years expGalderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. They are seeking a highly organized and proactive associate director to support the Field Access Manager team in delivering a best-in-class patient support experience, translating brand strategies to meet the needs of access coordinators and ensuring effective training and messaging consistency across the access ecosystem.
Responsibilities
Translate brand strategies for the access coordinator audience into field-ready tools, training, and messaging for the FAM team
Create strategy, messaging and resources for biologic/access coordinators that is aligned and supports brand messages
Develop and maintain initial onboarding and ongoing training materials for FAMs, ensuring alignment with brand and access strategy
Partner with Market Access and Patient Services to ensure consistent, compliant messaging across all access touchpoints
Ensure that FAM and Account Managers have a consistent enrollment direction for offices with a clear branded message, setting clear expectations to ensure cohesion with customers
Create and update training decks, FAQs, objection handling guides, and field reference tools
Monitor and incorporate market trends, policy changes, and reimbursement updates into training content and field communications; partner with market access marketing to streamline and focus field messaging on all field messages
Facilitate training sessions, workshops, and field huddles to reinforce key access topics
Serve as a liaison between FAMs and brand marketing teams with partnership across Market Access and Patient Services and other functions
Collaborate with Patient Services and Access Marketing to ensure FAMs are equipped to communicate program offerings and support pathways
Partner with Compliance and Legal to ensure all materials meet regulatory standards
Identify opportunities to appropriately expand messaging beyond FAMs and across the sales team for cohesive customer interactions
Gather and synthesize field feedback to inform strategy, training needs, and resource development
Track utilization and effectiveness of training materials and recommend improvements
Support pull-through initiatives and access-related KPIs partnering with Market Access and Patient Services
Qualification
Required
Bachelor's degree in business, life sciences, health policy, or related field
3–5 years of experience in market access, patient services, training, or field sales/operations (biotech/pharma preferred)
Strong understanding of reimbursement, specialty pharmacy, patient access and biologic coordinator workflows
Excellent communication, project management, and cross-functional collaboration skills
Benefits
Competitive wage with shift differential
Annual bonus opportunities
Career advancement and cross-training
Company
Galderma
Galderma is the leading company solely dedicated to skin and advancing the future of dermatology.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Tom Christenson
Chief Financial Officer
Wendy Johnson
Vice President Strategic Partnerships and Professional Relations
Company data provided by crunchbase