Flow Control Group · 17 hours ago
Salesforce Field Service Administrator
Charlotte, NC
Full-time
Onsite
Mid, Senior Level
2+ years expFlow Control Group is a leading provider of fluid handling, process, and industrial automation solutions across North America. They are seeking a skilled Senior Sales Operations Analyst/Administrator with hands-on experience in Salesforce Field Service to manage, customize, and optimize their Salesforce environment to support sales, service, and field operations.
FuelIndustrialIndustrial Automation
Hiring Manager
Jessica Pabst
Responsibilities
Collaborate with IT Salesforce Administrators and/or maintain and configure Salesforce org, including user setup, profiles, roles, permission sets, page layouts, record types, and security settings
Collaborate with IT Salesforce Administrators and/or manage standard and custom objects, fields, workflows, flows, and validation rules
Collaborate with IT Salesforce Administrators and/or create and maintain reports, dashboards, and data integrity processes
Collaborate with IT Salesforce Administrators and/or integrate Salesforce with external systems such as HubSpot, applications, and APIs (MuleSoft) to streamline business processes
Provide technical support and training to Salesforce users, addressing inquiries and resolving issues promptly
Collaborate with IT Salesforce Administrators and/or configure and optimize Salesforce Field Service features such as work orders, service appointments, service territories, scheduling policies, and optimization rules
Support mobile workforce users by configuring Field Service Mobile and ensuring usability
Partner with field operations leaders to design solutions that improve technician productivity and customer experience
Collaborate with IT Salesforce Administrators and/or monitor and maintain dispatcher console setup, service resources, and crews
Partner with business stakeholders to gather requirements and translate them into scalable Salesforce solutions
Collaborate with IT on Physical and Logical design on solutioning
Ability to load and configure App Exchange solutions in Sandboxes and Production environments
Support integrations with ERP, CRM, and third-party applications as they relate to field operations
Troubleshoot and resolve user issues, ensuring minimal downtime
Provide training and documentation to end-users and new team members
Work with Business users to define user needs and business requirements
Ability to create Business and Technical Requirements documents
Develop User Impact Assessments and business cases on behalf of business users
Qualification
Required
2–4+ years of Salesforce Administration experience
Hands-on experience with Salesforce Field Service (FSL/FSM) configuration and support
Strong understanding of Salesforce security, data management, and automation best practices
Proficiency with Flows, Validation Rules, and Approval Processes
Excellent communication and stakeholder management skills
Preferred
Salesforce Administrator Certification (ADM 201)
Salesforce Field Service Consultant Certification (or demonstrated project experience)
Experience with Salesforce Service Cloud
Experience with Salesforce.com Maps
Experience with Salesforce.com CPQ platforms and or Salesforce.com Revenue Cloud
Familiarity with Salesforce integrations (e.g., ERP, middleware, MuleSoft, DCKAP, APIs)
Exposure to mobile workforce solutions and optimization engines
Benefits
Medical, Dental and Vision insurance (among other plans)
Competitive 401(k) matching program
Career growth opportunities
Employee referral program
Paid time off and holidays
Parental leave
Company
Flow Control Group
Flow Control Group is a leading solutions provider focused on technically oriented products and services for the flow control, fluid handling and process & industrial automation sectors with locations throughout the U.S.
1001-5000 employees
H1B Sponsorship
Flow Control Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2021-02-17Acquired
Leadership Team
David Patterson
Executive Chairman
Recent News
Company data provided by crunchbase