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Thunder · 3 weeks ago

Salesforce Developer - Service Cloud/Agentforce (Cleared)

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

Thunder is a leader in Agentforce implementations, seeking a visionary Salesforce Developer to innovate in Federal mission environments. The role involves designing, developing, and deploying secure Salesforce Service Cloud and Agentforce solutions to enhance agency interactions with constituents.

Business IntelligenceConsultingManagement Consulting

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Build and configure secure Salesforce solutions, including autonomous agents capable of interacting with stakeholders using LLMs grounded in CRM data

Develop and configure Apex classes, triggers, and Lightning Web Components to equip agents with custom "Actions" required to resolve inquiries

Implement business logic, automation, and integration solutions for the Case and Knowledge objects in compliance with Federal standards

Design and deploy Omni-Channel and routing logic to ensure mission-critical work is dynamically assigned to the right resources

Support secure integrations with legacy Federal systems to ensure the Agentforce engine has a comprehensive basis of knowledge

Collaborate with BAs and Solution Architects to translate complex mission requirements into high-impact technical designs

Participate in code reviews and support testing/troubleshooting during UAT to ensure compliance with strict Federal security requirements

Contribute to DevSecOps pipelines and secure CI/CD practices to ensure rapid, reliable deployment in Federal delivery environments

Qualification

Salesforce developmentApexLightning Web ComponentsAPI integrationsAgentforceGenerative AIGitCI/CD pipelinesAgile methodologyTroubleshooting skillsDebugging skillsAMPscriptSQLCustomer journeysBusiness logic implementation

Required

3-5+ years of Salesforce development experience specializing in Apex, LWC, and secure API integrations

Proven ability to implement business logic and automation within Salesforce; experience with Agentforce or Generative AI grounding is a significant plus

Familiarity with integrating Salesforce into Federal legacy systems

Strong troubleshooting and debugging skills in complex, cleared environments

Extensive knowledge of AMPscript, SQL, and building comprehensive customer journeys

Experience with secure development practices, Git, and CI/CD pipelines in Federal delivery environments

Practical expertise in Agile methodology, including managing scrum calls and prioritizing backlogs for complex programs

US Citizenship required

Active Security Clearance required

Bachelor's degree required

Salesforce Platform Developer I, Salesforce Certified Agentforce Specialist

Preferred

Service Cloud Consultant

Salesforce Certified Platform Developer II

Salesforce Certified AI Specialist

Benefits

Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance

Stock options in a fast-moving, high-growth company

Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology