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PNC · 1 month ago

Operations Production Support Specialist - Insurance - Midland

Birmingham - Brock (AL112)

Full-time

Hybrid

Entry, Mid Level

2+ years exp

PNC is a leading financial services company that values its employees as its greatest differentiator. The Operations Production Support Specialist will lead operational support services, monitor performance, and ensure compliance with policies and standards within PNC's Midland organization.

BankingFinanceFinancial Services

No H1B

Responsibilities

Leads a critical operational support service, process, capability or initiative within an operational unit and ensures performance and/or risk indicators are met

Establishes and monitors process performance measurements and business impact. Gathers and communicates performance statistics and reports to internal stakeholders and senior management

Promotes and monitors the production workflow and assists team members with escalated process issues. Independently identifies and resolves exceptions and serves as a point of escalation

Monitors effectiveness and efficiency of production and/or process. Determines and/or drives change and improvement efforts in production and/or processes

Ensures the business adheres to policies, procedures and regulatory standards. Independently resolves compliance issues and drives risk mitigation activities

Qualification

Process ImprovementsRisk Mitigation StrategiesCustomer SolutionsEnsure ComplianceAccountabilityStandard Operating Procedure (SOP)AccuracyProcess ManagementPersonal InitiativeResults-OrientedAttention to DetailEffective CommunicationsProblem Solving

Required

Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions

Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework

Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience

In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered

Bachelors