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Kavaliro · 2 days ago

Service Desk

Sanford, FL

Contract

Onsite

Entry Level

2+ years exp

Kavaliro is a company that provides IT support services. They are seeking a Service Desk professional responsible for troubleshooting hardware and software issues, providing customer support, and maintaining computer systems and devices.

B2BConsultingDeliveryHuman ResourcesInformation Technology

Culture & Values

H1B Sponsor Likely

Responsibilities

Troubleshoots hardware and software, installations, and support to both internal and external customers

Planning work routines, meeting performance metrics, quality control, training, documenting, and effective communication are key elements of the position

Perform remote and/or on-site troubleshooting through diagnostic techniques and pertinent questions. Documenting issues and resolutions properly for record keeping and posterity

Image, configure, install, repair computer endpoints, while consistently following up with users to ensure proper function

Install computer and endpoint Windows updates, software updates, firmware

Responsible for Imaging systems and deploying software through SCCM

Effectively prioritize and manage multiple incidents and requests as assigned. Working to answer, evaluate, and prioritize incoming telephone, work orders, e-mail, and in-person requests for assistances from users experiencing problems with hardware, software, networking, and other computer-related technologies

Contribute to developing training materials, procedures or conducting training to users in the proper use of hardware or software

Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary

Perform desktop and endpoint data backups and disaster recovery operations

Monitor ticket workflows in accordance with SLAs

Support, manage, optimize, and maintain the configuration and installation of all desktops, laptops, and mobile devices to include, but not limited to, patching, configuring, upgrading hardware or software

Provide technical support to staff utilizing Mac OS, Windows, and Office based workstations

Provide technical support after normal business hours on an on-call rotation or whenever necessary

Maintain accurate inventory, asset information and various other asset records in accordance with department policy and procedures

Lead, facilitate and/or participate in IT related projects as directed

Qualification

Windows Operating SystemsMicrosoft System Center Configuration ManagerApple iOSMicrosoft Active DirectoryHardware imagingCustomer serviceTroubleshootingTechnical supportDocumentation

Required

Associate degree in computer technology and a minimum of two (2+) years progressively responsible experience in the computer support field

A comparable amount of education, training, or experience may be substituted for the minimum qualifications

Windows Operating Systems

Apple iOS

Microsoft System Center Configuration Manager

Microsoft Active Directory and Group Policy

Hardware imaging and configuration

Hardware/Software security and encryption

Preferred

Microsoft and CompTIA certifications preferred

Company

Kavaliro

Kavaliro is a staffing and recruiting company that offers IT, management, and administrative staffing services.

Founded in 2010

Orlando, Florida, USA

501-1000 employees

http://kavaliro.com

H1B Sponsorship

Kavaliro has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)