ANGARAI ยท 1 month ago
Salesforce Platform Specialist and Analyst
College Park, Maryland, United States
Full-time
Onsite
Senior Level
5+ years expANGARAI is a technology company seeking a Salesforce Platform Specialist & Analyst who will optimize and enhance the Salesforce ecosystem. The role involves building scalable solutions, integrating external systems, and collaborating with stakeholders to improve engagement and streamline workflows.
AdviceBusiness DevelopmentManagement ConsultingProject Management
Responsibilities
Design, develop, and optimize Salesforce Flows to create scalable and efficient business processes
Build sophisticated solutions using Apex, Lightning Web Components (LWC) and other programmatic tools, ensuring security and alignment with Salesforce standards
Develop and maintain integrations with external systems using APIs or middleware to support seamless automation and data exchange
Create and maintain clear technical documentation for solutions, processes and configurations to support long-term sustainability
Conduct root-cause analysis to identify and resolve underlying platform issues
Troubleshoot and debug defects in Flows, Apex classes, LWCs, and integrations to ensure platform stability
Optimize existing code, configurations and performance for scalability and maintainability
Provide expert-level technical support and assist team members in resolving complex issues
Collaborate with stakeholders to gather, analyze, and refine requirements for enhancements and system changes
Translate business needs into actionable technical specifications and user stories
Participate in backlog grooming to ensure stories are well-defined, estimated and prioritized
Document requirements, acceptance criteria, and solution designs thoroughly and communicate with stakeholders to ensure alignment
Lead refinement workshops to understand goals, workflows, platform usage and desired outcomes
Collaborate with stakeholders to gather and document CRM requirements, including use cases and user stories
Design and illustrate business processes using workflow charts, business models and diagrams
Create data flow diagrams and process maps using tools such as Lucidchart, Visio or Draw.io
Develop and maintain end-user guides, administrator manuals, SOPs and training materials
Work with Salesforce administrators, developers, and solution architects to define system functionality, automation and integrations
Document Salesforce configurations, custom objects, workflows, reports, dashboards and system updates
Ensure documentation remains current with platform changes and institutional process updates
Serve as a liaison between business users (admissions, student success, alumni relations, finance, etc.) and technical teams
Qualification
Required
5+ years of Salesforce experience including at least 2 years in a development role
Strong proficiency with Salesforce declarative tools (Flow, Process Builder)
Expertise in Apex, SOQL and Lightning Web Components
Familiarity with Salesforce data model, security and governor limits
Experience integrating systems using REST/SOAP APIs
Ability to independently troubleshoot complex Salesforce issues
Experience with CI/CD tools such as Git, Copado or Gearset
Familiarity with Agile/Scrum methodologies and team roles (Scrum Master, PO, BA)
Experience writing Salesforce technical documentation, use cases and requirements
Experience with Salesforce Education Cloud, Student Success Hub, Experience Cloud, Admissions Connect or HEDA
Experience supporting higher-education functions such as enrollment, student records, advising, alumni relations or advancement
Deep understanding of Salesforce architecture, best practices and security standards
Ability to develop custom apps, objects, workflows, formula fields and flows of moderate complexity
Excellent written and verbal communication skills for both technical and non-technical audiences
Strong analytical and critical-thinking abilities
Ability to evaluate information from multiple sources, resolve conflicts and identify true business needs
Self-motivated and capable of working independently and collaboratively in a remote environment
Commitment to continuous learning and staying up-to-date with Salesforce technologies
Ability to assess impacts of new requirements across Salesforce and related systems
Strong Agile methodology experience using tools such as Jira or Azure DevOps
Expertise in Service Cloud, Omni-Channel, Case Management, Knowledge, CTI, SMS and Chat integrations
Familiarity with Education Cloud, Experience Cloud, Marketing Cloud, Health Cloud or Einstein Analytics
Strong understanding of Salesforce objects, flows, reports, dashboards, permissions, and integrations
Experience using documentation tools (Confluence, Google Docs, Lucidchart, Visio, etc.)
Basic understanding of Salesforce APIs, SOQL, Apex or integration tools like MuleSoft
Preferred
Salesforce Advanced Administrator
Salesforce Platform Developer II
Salesforce Certified Business Analyst
Salesforce Administrator (ADM-201)
Salesforce Education Cloud Consultant
Company
ANGARAI
Angarai is a consulting firm that renders strategic business advice, organizational change management and enterprise development solutions.
11-50 employees
H1B Sponsorship
ANGARAI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2020 (1)
Funding
Current Stage
Early StageLeadership Team
Sean Powell
Senior Vice President and Chief Operating Officer
Company data provided by crunchbase