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Inside Higher Ed · 2 weeks ago

Assistant Director, Employee Relations

Orlando, FL

Full-time

Hybrid

Senior Level, Lead/Staff

$67K/yr - $76K/yr

Inside Higher Ed is seeking an Assistant Director of Employee Relations who will provide consulting support to employees on various employee relations concerns. The role involves managing investigations, supporting policy development, and collaborating with leadership to address and resolve employee issues.

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Responsibilities

Consultant to employees and hiring managers on employee relations matters, including but not limited to employee dispute resolution, discipline and compensation concerns. Supports employee relations policy development and application college-wide. Provides procedural support to the collective bargaining process and implements associated grievance and disciplinary process associated with employees in the collective bargaining unit

Develops an inquiry/investigation plan, interviews involved parties, collects and analyzes relevant data, conducts a prompt and thorough review, and provides a detailed, unbiased report regarding the findings of the investigation to leadership

Ensures intake and management of all ER related cases are compliant with applicable laws, regulations, and college policies and procedures, to include prompt and equitable responses. Engages in case management and supports the record keeping system for ER related concerns

Collaborates with department leadership to support strategic planning and development of department goals in alignment with divisional and college wide goals

Partners with Leave & Access Team on employees engaging in leave process from an ER lens to ensure proper processes are followed. Supports the Leave & Access Team in assessing and responding to FMLA, ADA, Worker’s Compensation, and Compensation matters that overlap with on-going employee relation issues

Implements employee dispute resolution processes and directs employees, supervisors, and managers to appropriately engage the program, which may include recommendations to resolve specific concerns through coaching, counseling, and progressive discipline

Helps to develop, maintain, and coordinate a wide variety of written and digital outreach/awareness materials for the purpose of educating the college community on all ER related topics

Supports the employee exit questionnaire process by gathering aggregate exit interview findings and reviewing the data for trends. Engages in collaborative discussions for identifying solutions and partners with leadership or other ODHR team members for appropriate responses

Engages with HR4U staff to provide next level support for general human resources related inquiries

Provides guidance to, and as needed, serves as consultant, lead investigator, and/or college-wide resource to college partners. Maintains effective collaborative working relationships with internal HR partners, College personnel, organizations, and community members

Works collaboratively with ODHR, Student Affairs, Safety/Security and Risk Management, and other faculty and staff to effectively respond to and address complaints, and/or provide educational trainings, presentations and materials in accordance appropriate standards. Support department leadership in providing policy, process, and procedure updates to the College community

Performs other duties as assigned

Qualification

Employee relations expertiseDispute resolutionTraining developmentHuman resources experienceCoachingCounselingReport preparationData analysisDiversity awarenessInterpersonal communicationOrganizational skills

Required

Bachelor's Degree from a regionally accredited institution, or any equivalent combination of related education, training, and/or experience which provides the required knowledge, skills, and abilities to perform the essential functions

Experience in human resources or related areas preferably as a generalist or specialist in employee relations, alternative dispute resolution etc

Knowledge of the practice of employee relations and related federal, state and local laws, college policies, procedures and guidelines

Knowledge of employee dispute resolution practices

Skill in coaching and counseling employees and managers in sensitive workplace conflicts and discipline

Skill in effectively listening and communicating, interpersonally, orally and in writing

Skill in negotiating and resolving problems, influence and ability to gain the cooperation of others, and ability to address sensitive and difficult employee issues

Skill in preparing comprehensive reports and presentations, and represent ideas clearly and concisely, both orally and in writing

Skill in the use of personal computers and general office software related to area of responsibility

Ability to exercise considerable judgment and discretion in establishing and maintaining good working relationships

Ability to handle multiple priorities and confidential assignments, organize work, and function independently and effectively under heavy workloads and during peak periods

Ability to document and research information, and analyze data to arrive at valid conclusions, recommendations, and plans of action

Ability to work effectively in a diverse community and meet the needs of diverse student and employee populations