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Inside Higher Ed · 3 weeks ago

Clerical Assistant (Administrative Assistant) - Flexible Education & UWW

Amherst, MA

Full-time

Onsite

Mid Level

$20/hr - $23/hr

3+ years exp

Inside Higher Ed is a prominent educational institution, and they are seeking a Clerical Assistant to provide general administrative support to the Flexible Education Division and University Without Walls. The role involves tasks such as scheduling, event coordination, clerical duties, and maintaining organized records to ensure efficient daily workflow.

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Responsibilities

Provides exceptional customer service to those who contact the Flexible Education Division and University Without Walls

Answers phones, responds to inquiries, and greets visitors. Provides clear and timely responses to inquiries and directs them to the appropriate resource as needed

Assists staff with routine scheduling and office coordination tasks. Reserves space as needed and provides logistical support for meetings, small events, and office activities. Helps prepare materials, tracks participation, and supports set-up needs

Prepares, organizes, and distributes routine documents, materials, correspondence, and records

Responsible for maintaining and ordering office supplies

Assists with routine department communications such as reminders or announcements and supports simple updates to department websites or information pages under staff direction

Serves as the building and space coordinator for the units. Manages building access including card access and ordering office keys. Reports building issues to Facilities & Campus Servies and shares pertinent communications with staff. Assigns cubicles, creates/updates mailboxes, updates distribution lists and the staff directory, and completes the yearly space audit to accurately reflect occupancy

Provides basic support for students and programs. Provides general information to students regarding office procedures and campus resources, referring more complex questions to appropriate staff. Assists with processing standard student or program forms and documents. Maintains basic tracking lists or logs related to program activities. Monitors shared email accounts and routes messages appropriately

Enters and updates information in spreadsheets, tracking tools, and approved systems

Maintains organized digital and paper files in accordance with university policy and procedure

Assists with gathering information needed for routine reports

Processes standard submissions through platforms such as DocuSign, OneDrive, and Google Drive

Performs other duties as assigned to support efficient and effective office operations and meet department and/or university business needs