Lindblad Expeditions · 5 hours ago
Product Manager, Pre and Post Experience
Seattle, WA
Full-time
Onsite
Mid, Senior Level
3+ years expLindblad Expeditions is a pioneer in the Expedition Travel space, focused on connecting travelers with extraordinary places. The Product Manager, Pre and Post Experience will be responsible for crafting unforgettable experiences through the design and execution of pre- and post-voyage services, optimizing revenue opportunities, and enhancing the overall guest experience.
EducationEnvironmental ConsultingTravel
Responsibilities
Build, price, and execute pre- and post- voyage services, including multi-day land extensions
Work with destination management companies (DMCs) to source, price, and contract services, negotiating favorable rates and ensure top performance
Collaborate with Voyage Product Managers (VPMs) to ensure pre/post programs complement at-sea experiences and avoid overlap
Identify and drive opportunities to increase passenger conversion on land-based add-ons
Own all Pre & Post Experience guest survey scores and implement improvement plans as necessary
Seek opportunities to build experiences with LEX-NG Fund supported projects and/or individuals into voyage offerings
At all trainings and events, be equipped with current knowledge and examples of the company’s environmental and social/community impact programs, and prepared to share this knowledge with others who represent our brand
Determine the need for internal air (commercial or charter) within programs and coordinate with the Procurement team to select and contract preferred air suppliers
Provide clean handoffs to Coordinators, Additional Services (ASCs) for ongoing manifesting and logistics
Identify programs needing included or additional hotel nights and hospitality rooms and collaborate with Procurement to select properties aligned with LEX standards
Support execution of embark/disembark hospitality services (hospitality room, luggage storage, food & beverage, AV, guides, printouts, etc.)
Manage group airport transfers and on-the-ground transportation of all pre- and post-services
Ensure vendor coordination, communication, and alignment with LEX service expectations
Develop and maintain arrival/departure guidelines, working itineraries, and LEX rep handbooks
Support Knowledgebase documentation and operational playbooks
Perform Emergency Duty services during select nights and weekends monthly
Own pricing and profitability for all PPM services
Collaborate with Marketing and Sales to position offerings for high conversion
Track guest feedback and develop and implement improvements
Serve as geographic or program lead (as needed), working closely with geographically aligned Product Managers, Voyage
Participate in cross-functional briefings and internal stakeholder updates
Lead sales presentations and effectively convey the unique selling points of extensions and additional services
Travel as needed to scout new offerings, manage vendor relationships, and provide training
Qualification
Required
Bachelor's degree in business, Hospitality, Tourism, or a related field
Minimum of 3 years in travel program management, preferably in pre- and post-voyage services
Proven experience in budgeting and financial management
Experience in developing sales presentations and marketing strategies
Strong negotiation skills and experience in vendor contracting
Excellent organizational and project management abilities
Effective written and verbal communication skills
Strong time management skills with the ability to handle multiple tasks, set priorities, and meet deadlines
Self-starter with the ability to self-motivate and work well in a team environment
Familiarity with destination management companies (DMCs) and ground transportation logistics
Understanding of guest service standards and operational excellence
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with project management software
Willingness to travel to scout new offerings and manage vendor relationships
Ability to read, write, and comprehend invoices, contracts, correspondence, and memos in English
Effective communication within and between departments with a professional demeanor
Outstanding relationship management and negotiation skills; additional language skills preferred
Preferred
Master's degree in business administration, Tourism Management, or a related field
5+ years of experience in voyage development or similar roles within the travel or expedition industry
Experience managing internal/charter air travel programs
Familiarity with DMCs and international vendor contracting
Proven track record of successful project management and execution
Proven track record in increasing conversion or revenue through pre/post programming
Understanding of premium guest experience delivery standards
In-depth knowledge of geographical regions relevant to the company's voyages
Comprehensive understanding of competitive market positioning and pricing strategies
Advanced proficiency in accounting software and CRM systems
Familiarity with industry-specific software for itinerary planning and management
Familiarity with MXP
Benefits
Annual bonus eligibility up to 5%
Company
Lindblad Expeditions
Lindblad Expeditions & National Geographic offer authentic exploration
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.03B2025-08-06Post Ipo Debt· $675M
2023-04-17Post Ipo Debt· $275M
2020-08-27Post Ipo Equity· $85M
Leadership Team
L. Dyson Dryden
CFO
Recent News
2025-11-04
Company data provided by crunchbase