ResponsiveAds · 1 month ago
Creative Studio Solution & Onboarding Customer Success
United States
Full-time
Remote
Mid Level
3+ years expResponsiveAds is an advanced creative ad technology company seeking to expand its bespoke solutions team. The role focuses on customer onboarding, technical training, and documentation for their innovative ad technology products.
Ad ServerAdvertisingAdvertising PlatformsCreative AgencyDigital MarketingDigital MediaMobile AdvertisingWeb Design
Responsibilities
Building customer onboarding processes with existing and new clients
Working as a technical trainer and learning designer documenting all solutions
Supplying educational tools for clients
Balancing day-to-day client interactions of onboarding, template specification development, training, and documentation
Creating written and video documentation for the 'New' Studio 4 self-serve creative automation product
Qualification
Required
Minimum 3 years in HTML5 ad design, production or product management of a Design Platform
Minimum 3 years of technical writing and content development around Saas self-serve tools and web applications
Strong track record of customer support, training, onboarding and hands on account management
Track record of problem-solving and delivering results
Proven track record of training, education, and building tutorials for a web-based academy
Proven track record of building mini-video tutorials
Strong user of Adobe products (e.g Photoshop), Figma, Sketch, or Google Web Designer
Organized and good at presenting in a step-by-step manner
A highly innovative, quick learner of new tools and features
Great communicator with both written and very presentation skills
Must be creative and a good communicator with external partners on a day-to-day basis
Very punctual and have several years of managing and dealing with clients
A start-up mentality and a flexible approach to unpredictable complex situations
Passionate to get the best job done with a customer-first attitude
Preferred
Basic front-end Responsive Web App product management skills, design, and development
Design experience with HTML5, CSS, and advanced ad tech systems
Experience with ad operations and trafficking ads a plus
Must be flexible to work with different virtual teams
The individual must be willing to go the extra mile with a mindset of customers first with very high-maintenance brand-perfect clients
Benefits
A strong commitment to work-life balance. We provide a flexible work and vacation time
Generous paid time off and flexible work-from-home policies
Offer the ability to take educational courses and support your continuous learning
Continuous merit-based pay increases
Stipend paid parental family leave policies to support you during major life events
Company
ResponsiveAds
The brand performance adtech leader for producing, serving & optimizing high-impact creatives that adapt to any size, shape or variant.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$0.39M2016-02-22Pre Seed· $0.12M
2013-12-01Debt Financing· $0.27M
Leadership Team
Matthew Snyder
Co-Founder and CEO
Matti Lehto
Co-founder & COO
Recent News
Right Side Capital Management
2025-11-05
2025-04-07
Company data provided by crunchbase