ANGARAI · 1 month ago
Senior Business Analyst – Continuous Improvement (Government Operations)
College Park, Maryland, United States
Full-time
Onsite
Senior Level, Lead/Staff
13+ years expANGARAI is a company focused on public sector and government operations, and they are seeking a Senior Business Analyst to support continuous improvement initiatives within key divisions of a state government agency. The role involves identifying and executing process improvement projects to enhance operational efficiency and employee satisfaction.
AdviceBusiness DevelopmentManagement ConsultingProject Management
Responsibilities
Identify, prioritize and implement process improvement and reengineering initiatives across two agency divisions
Allocate time evenly across both divisions
Deliver at least two significant improvement projects per division during the contract period
Analyze existing processes, workflows and internal controls
Develop comprehensive, detailed Standard Operating Procedures (SOPs) for reviewed processes
Document current and future state workflows with clear performance metrics
Identify gaps in internal controls and operational risk
Recommend and document remediation strategies to strengthen controls and ensure compliance
Develop or assist in developing tools and workflows within the agency’s existing technology environment, including: Microsoft Excel, SharePoint, Power BI, ServiceNow, KAPS, Revenue Premier
Support configuration, optimization and adoption of these systems
Redesign business processes to improve efficiency, accuracy, cost-effectiveness and employee satisfaction
Conduct quality assurance testing for processes migrating into new applications
Collaborate with technical and operational stakeholders to refine and validate process designs
For each major project, produce: A written project proposal with measurable objectives and performance metrics, A comprehensive SOP for all processes reviewed, A close-out report with recommendations, identified risks, opportunities and metrics vs. outcomes
Work under the direction of a State Project Manager
Engage with division leadership, frontline staff and technical teams
Communicate progress, risks, and issues in a clear, structured format
Qualification
Required
Minimum 13 years of experience involving: Business process analysis and documentation, SOP development, Business process reengineering and continuous improvement
Mandatory: Experience working with a government agency or county/local/federal government as a business analyst, project or process improvement capacity
Bachelor's degree in Business Administration or a related field such as Public Administration, Information Systems, Finance, Accounting, Operations Management
Current CBAP, PMI-PBA, CAPM or another relevant certification in business analysis, project management or process improvement
Advanced proficiency in Microsoft Excel (advanced formulas, analysis)
Working knowledge of SharePoint, Power BI and ServiceNow
Ability to quickly learn enterprise applications (e.g., KAPS, Revenue Premier)
Ability to define metrics, measure outcomes and analyze performance data
Excellent written and verbal communication skills
Strong stakeholder management, facilitation and documentation abilities
Ability to manage multiple projects simultaneously and meet deadlines
Ability to handle confidential information and pass background investigations
Preferred
13+ years of experience as a Project Manager or leader responsible for timely execution of complex tasks within government operations
Experience in revenue administration, taxation, licensing or unclaimed property operations
Experience designing or implementing internal controls in a public-sector environment
Experience leading cross-functional teams through process and technology changes
Company
ANGARAI
Angarai is a consulting firm that renders strategic business advice, organizational change management and enterprise development solutions.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Sean Powell
Senior Vice President and Chief Operating Officer
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