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Vantage Credit Union · 3 weeks ago

Card Dispute Specialist

Admin Building - Saint Charles, MO 63304

Full-time

Onsite

Entry, Mid Level

$48K/yr - $52K/yr

2+ years exp

Vantage Credit Union is seeking a Card Dispute Specialist to manage and mitigate fraud across various channels. The role involves investigating fraud cases, protecting members from losses, and acting as a liaison with law enforcement agencies.

Financial Services

Responsibilities

Manage, adjust, and document and recommend various controls to mitigate fraud across all channels including Checks, Deceased Accounts, Monetary Disputes, Debit/Credit Cards, et cetera whether by criminals, members, or VCU staff

Investigate and maintain records of all applicable fraud cases, reporting to higher agencies, when necessary, i.e., complete bond claims for fraudulent transactions as applicable for our insurance company or other forms as required third-party processors/vendors

Work to help protect members from losses related to fraud learning to recognize victims from participants

Responsible for the investigation of fraud, illegal or inappropriate activities that could result in losses or claims against the Credit Union as well as coordinate the recovery of losses due to fraud, illegal or inappropriate activities

Act as a liaison to local, state, and federal law enforcement agencies regarding issues pertaining to fraud, illegal or inappropriate activities, handle the exchange of information, and represent the Credit Union at required court appearances

Stay informed of current laws, regulations, common practices, and trends in the fraud/security investigation field including any member notifications

In coordination with the Department of Education and Development, educate Credit Union employees on how to identify and react to potential or actual fraud violation situations

Maintain market awareness regarding new and emerging fraud trends and tools/methods to detect and prevent fraud. Make recommendations to the Fraud Manager and Chief Risk Officer regarding these trends and their potential ability to overcome risks

Regularly review and investigate account alerts generated by ARCU reports, Verafin, Velera, or Mastercard

Conduct daily account activity review to identify suspicious activity. Work with members in processing required forms for card transaction fraud or disputes. Follow up on open cases as required

Process member card disputes and chargebacks, post transactions to member accounts and any general ledgers as needed. Assist with balancing and reconciling general ledger accounts as needed

Assist Fraud Specialist when necessary

Perform special tasks and projects as assigned by the Fraud Manager or Chief Risk Officer

Qualification

Fraud investigationFinancial institution knowledgeCredit union operationsMicrosoft ExcelAnalytical abilityTeam playerEffective communicationTime management

Required

Three or more years of job-related experience with an above average knowledge of branch operations and general knowledge of the overall financial institution operations

Knowledge of financial institution policies and procedures including applicable federal and state regulations

Experience in all areas of credit union operations and security requirements including investigative techniques and practices

Skilled in researching transactions with financial institution data systems

Thorough knowledge of banking products and services

Advanced experience with Microsoft Word, Excel, and Outlook

The individual must be a team player who values building a unified team at both all levels including management and board; builds trust and confidence; and values appropriate feedback and guidance at all levels

Positive individual who is able to see the steps necessary to get things done; able to use controls and follow up effectively – stays aware of progress on key tasks; able to perform job without a lot of supervision; meets deadlines; willing to put in the necessary time to get the job done – but at the same time is a good time manager; and, willing to take responsibility for own actions

Effective communication and listening skills (an honest and open individual who can communicate in an up front and positive fashion; can comfortably deal with people on all levels; a good listener who is empathic with staff and member needs; and possesses above average written communication skills)

Integrity and high moral responsibility

Analytical ability, with the incisiveness to ask discerning questions

Works well with managers and staff to achieve group cohesiveness and objectives

Incumbent should possess a minimum of two years of financial institution experience