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Function Health · 4 months ago

Care Advisor - Remote

United States

Full-time

Remote

Entry, Mid Level

$65K/yr - $95K/yr

1+ years exp

Function Health is dedicated to early cancer detection through AI-powered MRI screenings. As a Care Advisor, you will ensure a seamless member experience by managing backend operations and acting as the primary contact for members throughout their journey.

Health CareHealth DiagnosticsMedicalPersonal Health

Responsibilities

Execute and manage all backend operational tasks required to move members through the Ezra process efficiently

Partner with sites to ensure members are scheduled, paperwork is ready, and radiology reports and images are retrieved promptly when they are ready

Thoroughly understand and apply Ezra's standard operating procedures to ensure high-quality service delivery and document best practices for consistent execution across the team

Continuously seek ways to eliminate manual tasks and improve operational efficiency and member satisfaction

Serve as the main point of contact for Ezra members should they have any difficulties throughout the member journey

Proactively contact members to secure any missing medical information before their scan appointment

Act as the liaison for any site issues that arise, facilitating quick and effective resolution

Work closely with the clinical team to ensure seamless handoffs and information flow

Contribute to product development by identifying opportunities for improvements and reporting issues encountered during daily operations

Qualification

Operational ExcellenceProblem-SolvingCustomer ServiceTechnical ProficiencyOrganizational SkillsHealthcare BackgroundInterpersonal Skills

Required

1-5 years in a customer service and operations role

Bachelor's or Higher

Operational Excellence: Strong process management and execution skills with proven ability to handle complex, multi-step workflows efficiently and accurately

Service Excellence: Excellent customer service and communication skills. Proven ability to build and maintain strong customer relationships

Exceptional Interpersonal Skills: Highly empathetic and able to understand and respond to the needs of customers. Resourceful and proactive in addressing customer needs and operational challenges

Strong Organizational Skills: Detail-oriented with excellent organizational and time-management abilities, allowing you to effectively multitask and manage multiple priorities simultaneously

Problem-Solving & Process Improvement: Analytical mindset with demonstrated ability to identify inefficiencies, propose solutions, and implement process improvements. Resourceful and proactive in addressing operational challenges

Technical Proficiency: Comfortable with technology and able to quickly learn new systems and processes. Ability to identify technical issues and contribute to product development discussions