Monet Bank ยท 3 weeks ago
Assistant Branch Manager (for Monet Bank)
Beachwood, OH, US
Full-time
Onsite
Mid, Senior Level
5+ years expMonet Bank is seeking an Assistant Branch Manager to join their retail banking team. This role involves assisting the Branch Manager in overseeing branch operations while ensuring compliance with bank policies and providing excellent customer service.
Financial Services
Responsibilities
Assume management responsibility in the absence of the Branch Manager
Required participation in Community Reinvestment Act (CRA) activities by volunteering during business hours with qualifying organizations, ensuring all mandatory monthly metrics for the branch are met
Assist in managing customer service objectives, including handling exceptions, complex issues and complaints
Training, monitoring and coaching of branch team members when requested
Handling of disciplinary action in a timely manner when requested
Performs and supervises day to day operational and compliance functions of the branch such as reconcilements, audits, reporting, controls, records management, approvals and opening/closing procedures
Motivate and encourage team member and ensure they have appropriate knowledge of all bank products
Participate in employment decisions as requested, including hiring, scheduling and other related matters
Performs other job-related duties or special projects as assigned
Qualification
Required
High School Diploma or equivalent required
Adaptability to change
Professional appearance and demeanor
Proficiency with 10 key touch, Microsoft Office and banking software applications
Demonstrated good attendance and punctuality
Strong attention to detail with high concern for data accuracy
Customer service orientation with effective problem-solving abilities and the ability to maintain composure and convey a positive attitude while interacting with customers and internal team members
Outstanding listening and communication skills, both written and verbal
Knowledge of or ability to quickly learn banking products, services, policies, procedures and regulatory guidelines
Demonstrated critical thinking and decision-making skills
Ability to maintain confidentiality, follow directions and apply proper policies, procedures and guidelines
Excellent organizational skills with proven ability to prioritize and manage multiple responsibilities and projects in a fast-paced environment with competing priorities and deadlines
Strong leadership and interpersonal skills; ability to motivate and achieve results through working together
Preferred
Five (5) years banking experience preferred, with one (1) year in a management or supervisory role
Benefits
Medical, dental and vision coverage
401K with company match
11 paid holidays
Accrue up to 17 vacation/sick days per year in your first year on a pro rata basis
Applicant may be eligible for annual discretionary bonus
Company
Monet Bank
Monet is focused on being the premier digital asset financial institution, providing innovative and forward-facing solutions for the digital economy.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase