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Medefy Health · 2 weeks ago

Enterprise Implementation Manager

United States

Full-time

Remote

Entry, Mid Level

$80K/yr - $100K/yr

2+ years exp

Medefy Health is a leading SaaS benefits navigation company dedicated to simplifying the way employees access and utilize their benefits. The Enterprise Implementation Manager will oversee large-scale implementations, ensuring successful deployment of Medefy’s solutions for enterprise clients and managing cross-functional activities throughout the process.

Employee BenefitsHealth CareSoftware

Responsibilities

Oversee all aspects of enterprise client implementations, working directly with executive-level stakeholders and internal cross-functional teams to ensure flawless and timely execution

Lead and manage communication strategies for enterprise accounts, including presentations, platform demos, steering committee meetings, and technical discovery sessions

Facilitate complex client meetings, maintain meticulous documentation, and proactively educate stakeholders on implementation dependencies, technical requirements, and risk mitigation strategies

Attend onsite client visits as needed, typically less than 20% of the time

Develop, document, and execute enterprise deployment strategies aligned with client goals, KPIs, and organizational readiness

Translate enterprise client needs into product capabilities, clearly articulating how Medefy features integrate with existing client systems and workflows

Define, track, and communicate progress against key milestones to ensure projects stay on schedule and within scope

Proactively identify risks, blockers, and gaps—and lead the creation of mitigation and resolution plans

Provide timely, accurate, and data-driven status reporting to both internal teams and client leadership

Deliver exceptional client service to build and maintain strong, trusted relationships with enterprise customers and third-party partners

Collaborate closely with internal teams—Product, Engineering, Integrations, Customer Success, and Sales—to ensure successful delivery and post-launch readiness

Ensure a smooth, coordinated transition to the assigned Customer Success team member following go-live

Perform other related duties as assigned

Qualification

Implementation experienceProject managementTechnical communicationSaaS experienceHealthcare knowledgeAnalytical thinkingRelationship managementInterpersonal skillsOrganizational skillsProblem-solving

Required

Bachelor's degree in business, information technology, project management, or a related field

Minimum of 2 years of project management or implementation experience

High level of initiative and the ability to thrive in a collaborative, team-based environment

Strong interpersonal leadership—personable, motivated, entrepreneurial, and outgoing

Deep curiosity, strong analytical thinking, and meticulous attention to detail

Ability to understand and communicate technical concepts and system integrations

Excellent relationship management and stakeholder communication skills

Strong organizational and prioritization skills, with the ability to manage multiple enterprise projects simultaneously

Commitment to high standards of accuracy, quality, and timeliness

Professional demeanor, especially when guiding clients through challenges

Ability to work both quickly and efficiently in a fast-paced environment

Preferred

2+ years of experience in technology, healthcare, health insurance, or benefits (e.g., brokerage, benefits advisory, insurance operations, etc.)

2+ years of experience managing implementations within a SaaS or technology organization

CAPM, PMP, or other project management certification (preferred but not required)

Strong knowledge of the broader healthcare ecosystem and emerging industry trends

Proven track record supporting enterprise clients through deployment, adoption, and technical onboarding

Demonstrated success in meeting or exceeding performance goals for implementation timelines, client satisfaction, or technical readiness

Company

Medefy Health

Medefy is a healthcare benefits navigation mobile platform that helps employers revolutionize their benefits offerings by empowering health plan members to find and use their health benefits — right when they need them.

Founded in 2018

Tulsa, Oklahoma, USA

51-200 employees