Goldfish Swim School Franchising, LLC · 2 weeks ago
Call Center- Customer Service Representative
Rochester, NY 14618
Full-time
Onsite
Entry Level
$17/hr - $17/hr
1+ years expGoldfish Swim School Franchising, LLC is seeking a friendly, motivated, and results-driven Customer Service Representative to join their team. This role operates in a call-center environment and plays a key part in helping families enroll their children in swim lessons, requiring strong communication and customer service skills.
EducationFitnessWellness
Responsibilities
Answer incoming phone calls promptly and professionally; screen, direct, and respond to inquiries
Make outbound calls to prospective and current members regarding swim lessons, scheduling, and account follow-ups
Process student registrations using effective sales and customer service techniques
Meet and maintain assigned performance metrics (call volume, conversions, follow-ups, etc.)
Check and respond to voicemail and email correspondence in a timely manner
Make collection calls to resolve open account balances
Schedule birthday and pool parties
Resolve customer questions and concerns with a calm, professional, and solution-focused approach
Maintain accurate records using internal systems
Perform additional duties as assigned by management
Qualification
Required
Excellent interpersonal, communication, and organizational skills
Strong customer service mindset with the ability to meet performance goals
Must pass background examinations (included with training)
Minimum of one year of customer service and/or administrative office experience required
Ability to multitask, stay organized, and work in a fast-paced call environment
Preferred
High school diploma or GED preferred
Some college coursework highly preferred
Intermediate computer skills preferred (Word, Excel, and other software systems)
Benefits
Flexible hours
Great pay
Valuable work experience
Increased social opportunities
Future references/referrals
Company
Goldfish Swim School Franchising, LLC
Goldfish Swim School was founded in 2005 by husband and wife team Chris and Jenny McCuiston.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Dennis L.
Chief Technology Officer
Adrian Eagles
Chief Financial Officer
Recent News
Hartford Business Journal
2025-11-28
Company data provided by crunchbase