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Classic Bank, NA · 4 weeks ago

ITM Teller

Thorndale Branch - Thorndale, TX 76577

Full-time

Onsite

New Grad, Entry Level

Classic Bank, NA is seeking an ITM Virtual Teller to manage the operations of the Interactive Teller Machine, providing customers with a seamless banking experience. The role involves processing financial transactions, addressing customer inquiries, and ensuring compliance with banking regulations while maintaining a high level of customer service.

BankingFinancial Services

Responsibilities

Uses a video interface to connect with customers and assist them with financial transactions including deposits, withdrawals, check cashing, loan payments and answering account-related questions

Maintains a professional image, exhibits effective communication skills and possesses a friendly and positive attitude to ensure an exceptional customer experience

Proactively builds rapport and connects with customers through genuine conversation to help establish, retain and enhance customer relationships

Maintains up to date knowledge and adheres to all regulations, policies, procedures and standards that pertain to this position

Makes sound business judgements by identifying, assessing, controlling and escalating any issue that could cause an adverse impact to the company and our customers

Helps resolve customer complaints and concerns and escalates issues to the next level of authority when needed

Supports the branch, other branches and the company as a whole when needed with operational duties

Performs other duties, projects or tasks as assigned