Sports Basement · 1 month ago
Senior Bike Mechanic/Service Writer
Bryant - SAN FRANCISCO, CA 94103
Full-time, Part-time
Onsite
Senior Level
$24/hr - $30/hrSports Basement is a sporting-goods retailer that has been serving the community since 1998. They are seeking a Senior Bike Mechanic/Service Writer who will manage day-to-day operations in the bike shop, provide excellent customer service, and lead a team of staff while ensuring high-quality service and maintenance for customers' bikes.
ApparelConsumer GoodsE-CommerceFashionLeisureLifestyleRetailSports
Responsibilities
Implement company core values, policies, procedures, and safety measures
Demonstrate the SB value “OK is not OK” in all aspects of your role
Demonstrate good judgment in all situations
Hustle throughout your shift in a fast-paced environment
Remain positive in challenging situations and offer creative solutions to problems
You greet and help 100% of Service customers and call for help when appropriate
WOW Customer Service: Make contact, meet basic needs, engage, create ambassadors
You have completed all applicable SBU training, you are knowledgeable and able to effectively communicate about all products and services in your zone
You utilize SB tools (Sales Saver, JSY, LYP and Lightspeed) to deliver wow customer service
You provide clear and concise communication (verbal and written) with customers about work orders
A high level understanding of service writing that aligns with Sports Basement’s values
Your average dollars in labor is >$660 AND >$110/hr for FT ; PT average is >$110/hr for a score of 4
Your repairs/builds are complete at expected pace and thorough to ensure customer satisfaction. Proficient at building all bikes, shock maintenance. all hydraulic brake servicing,electronic shifting of major brands, tubular tire and tubeless tire set up and with all hydraulic brake servicing
You handle all parts ordering and work flow of the shop
You are proficient in Lightspeed. The work you perform aligns with weekly summaries and information is filled out for both customer and staff accurately and thoroughly
You utilize opportunities to educate/train floor staff in their service writing ability
Your bench/work area is always immaculate
You effectively utilize communication tools to share what's new and what's changed
You proactively improve your skills and product knowledge through additional SBU and vendor training, product use, and participation in those activities
Make sure all mechanics are charging adequately for their time and know when and where to JSY labor charges
Maintain open communication; zone/department staff find you approachable and are comfortable coming to you with questions, concerns or issues
Actively participate in zone/department trainings and clinics
The point person for training zone/department staff
Proficient in parts ordering
Stay up-to-date with all company information and quickly implement department initiatives
Maintain awareness of daily goals and keep track of store performance against set goals
Work with a supervising manager to identify assigned department staffing needs, reviews applications and conducts interviews, keeping diversity and inclusion efforts top priority
Work closely with your manager to complete daily operations in the assigned zone/department
Actively seek out improvement opportunities for your assigned zone/department
Remain proactive and understands how to prioritize daily workload
Assist with delegating and give clear instructions to store staff with oversight from the manager; work efficiently with staff to complete daily tasks
Effectively communicate both written and verbally
Understand the charm of Sports Basement, and creates a positive and fun vibe that elevates the customer and staff experience
Qualification
Required
Previous retail or industry experience
Know how to do a tubular and tubeless tire set up
Wheel building is required
Proficient in parts ordering
Clear passion for cycling and an advocate for all things bikes
Recent experience as a department Lead or Bike Mechanic. Have a desire to grow into a leadership role
Ability to create a WOW experience for every customer
Strong verbal and written communication with customers and staff
Attention to detail
Basic computer skills
Flexibility and adaptability as your role day to day might change
Must be able to lift 40 pounds, bend down repeatedly, and stand for the majority of a shift
Maintain a clean and safe work environment
Time management and problem-solving skills
Internal Candidates: Awareness of business tools that are pertinent to your zone/department: including but not limited to Google Docs, Shopify, POS systems, Winterstieger, Sales Saver, Lightspeed and Fiori (Training available on these software platforms)
Available to work during operating hours which include most weekdays, weekends, and holidays (except Thanksgiving and Christmas)
Benefits
Full health, dental, and optical coverage (full-time staff).
Participation in our profit-sharing bonus pool (full-time staff).
40% off our already low prices. . . for life! (after you work 2,000 hours).
A kitchen fully stocked with free, tasty, healthy food for breakfast, lunch, and/or dinner.
A free flight every time you work the equivalent of one full year.
Free skiing, camping, and biking trips with our Out of the Basement program.
Free use of our rental gear.
Up to $1,000 per year in event and race fee reimbursements.
401(k) plan.
Stock options program (full-time staff).
Flexible schedule for students.
Company
Sports Basement
Sports Basement is a sporting goods company that offers outdoor gear and sports apparel.
Founded in 1998
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
David Ciulla
Co-Founder & Partner
Anthony Biolatto
Chief Information Officer
Recent News
2025-05-17
2025-05-17
Silicon Valley Business Journal
2025-01-17
Company data provided by crunchbase