Tata Consultancy Services · 22 hours ago
CX Solution Architect
Chicago, IL
Full-time
Onsite
Senior Level, Lead/Staff
$220K/yr - $240K/yr
13+ years expTata Consultancy Services is seeking a seasoned solution architect to lead sales-driven solutioning and design on the Salesforce platform. The role involves designing comprehensive Salesforce solutions and converting business challenges into robust technical strategies while building trusted advisor relationships.
Business Information SystemsConsultingInformation TechnologyIT Management
Responsibilities
Lead proactive pre-sales and solution design initiatives, collaborating with sales and customer teams to define clear business value propositions
Design and architect comprehensive Salesforce solutions spanning Sales, Service, Experience, and Marketing Clouds
Convert business challenges into robust technical strategies, leveraging Salesforce AI and automation capabilities
Build trusted advisor relationships and identify opportunities for cross-platform integration
Experience one or more industry verticals, especially, Technology/Hi Tech, Software, Professional Services, Mfg & with the flexibility & initiative to take up other industry domains
Industry Specific Go to Market, Consulting and Advisory working with Customers identifying and solving business problems
Multiple transformation program experience in one or more of the following industries: Technology/Hi Tech, Software, Professional Services, Mfg with in-depth understanding of Industry domain and Trends
Excellent articulation skills and ability to pitch to CXOs on Innovation and Thought Leadership
Ability to manage diverse team and project stake holders (Customer & TCS management, Salesforce, ServiceNow, Oracle CX)
Experience in working with team based in multiple time zones
Innovation Mindset
Qualification
Required
13+ years of overall experience with 10+ years' deep expertise in Salesforce ecosystem
Proven record in pre-sales, consulting, and enterprise-grade implementation cycles
Hands-on experience with AI/ML integration and data-driven solutioning
Strong understanding of CRM architecture, governance, and integration frameworks
Excellent communication, stakeholder management, and presentation skills
Preferred
Experience in Oracle CX cloud or ServiceNow will be an added advantage
Exposure to other CRM platforms like Oracle CX, Microsoft Dynamics, or ServiceNow is desirable
Certification e.g. Salesforce, ServiceNow etc
Company
Tata Consultancy Services
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.
10001+ employees
H1B Sponsorship
Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7880)
2024 (9690)
2023 (8537)
2022 (11159)
2021 (9813)
2020 (11984)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-08-25IPO
Leadership Team
K. Krithivasan
Chief Executive Officer & Managing Director
Aarthi Subramanian
President and Chief Operating Officer
Recent News
Trak.in - Indian Business of Tech, Mobile & Startups
2026-01-06
Business News Americas
2026-01-06
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