Tata Consultancy Services · 6 days ago
Engineer
New York, NY
Full-time
Onsite
Mid, Senior Level
$95K/yr - $115K/yr
7+ years expTata Consultancy Services is seeking a Production Support Specialist with a focus on Financial Services. The role involves leading production support efforts, managing incidents, and ensuring system availability and performance.
Business Information SystemsConsultingInformation TechnologyIT Management
Responsibilities
Leads production support triage efforts, manages bridge lines troubleshooting. Engages in technical research and escalates issues to leadership as needed
All impacts are accurately recorded and documented in the system of record, oversees that documents and wikis are updated and available for use during triage, and supports the documentation of application flows upstream/downstream impacts during outages, the customer experience, and contacts for support needs
Identifies and/or validates business impacts through interpretation of monitors, dashboards, and logs to communicate with leadership and vendors
Manages activities to identify incident root cause, resolution, preventative actions, and change requests, and reports on incident data quality
Promotes and enforces production governance during triage/testing and identifies production failure scenarios, vulnerabilities, and opportunities for improvement
Serves as a subject matter expert for applications within a portfolio, leveraging extensive knowledge of application functionalities and application flows
Assesses and prioritizes research requests, ad hoc reports, and offline incidents at the direction of senior team members and delegates work as needed to team members and peer
Provide first and second line support for prime brokerage applications
Monitor production environment to ensure availability and performance of systems, identifying and resolving issues in real-time
Troubleshoot technical and functional issues related to PB services, liaising with development teams and other enterprise teams for resolution
Qualification
Required
Incident and Problem Management
ITIL Processes
Experience in monitoring tools such as Splunk, ITRS Geneos, Dynatrace and AIOps
Scripting in Python 3 / Shell Scripting
Strong Risk Culture
ITIL Processes – Incident, Problem, Service, Request Management & Alert Management / monitoring
Minimum 7 years of experience
BACHELOR OF COMPUTER SCIENCE
Company
Tata Consultancy Services
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.
10001+ employees
H1B Sponsorship
Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7880)
2024 (9690)
2023 (8537)
2022 (11159)
2021 (9813)
2020 (11984)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-08-25IPO
Leadership Team
K. Krithivasan
Chief Executive Officer & Managing Director
Aarthi Subramanian
President and Chief Operating Officer
Recent News
2026-01-17
2026-01-17
2026-01-17
Company data provided by crunchbase