Generac · 15 hours ago
Engineering Manager Product Support
Waukesha, WI
Full-time
Onsite
Director/Executive
10+ years expGenerac is looking for a Product Support Engineering Manager to lead engineering activities within their Product Support Engineering function at their Waukesha HQ. This role involves managing engineering processes related to product support, including root cause analysis, problem resolution, and collaboration across various departments to ensure product quality and reliability.
Electrical DistributionElectronicsEnergyManufacturing
Responsibilities
Lead an engineering team that provides daily technical support to Operations (line builds, start-up, test, PPAP/first articles, build issues), triaging and burning down shop-floor defects and barriers. Coordinate fast-turn fixes and interim containments, then drive permanent corrective actions
Partner with plant leadership (manufacturing, quality, supply chain) to meet SQDRC targets; ensure bills of material, routings, and drawings reflect the current build standard for C&I products
Material life cycle management including E&O, product cannibalization impacts
Support Sustaining org: Contribute in 8D, root cause analysis (5 Why, Fishbone), interim (ICA) and permanent corrective actions (PCA), and reliability analyses to improve field performance and reduce rework/warranty
Support configuration management for assigned products (ETO/CTO, SEQ) and ensure BOM accuracy across planning/production/service variants. Chair/drive the supplier-driven change. Change Review Board inputs for your scope; manage ECNs from identification through validation and release
Cross-functional collaboration
Work hand in glove with Product Management, NPD/Systems Engineering, Compliance/Test, and Supply Chain to prevent recurrence, standardise parts/options, and mature design-for-reliability/DFM/AQPs across platforms
Select, coach, and develop engineers/designers; build a high-velocity, action-oriented team that collaborates well across plants and functions while maintaining urgency and calm under pressure. Use visual management, daily standups, and tiered escalation to speed decision-making
Foster collaboration between engineering departments to identify and harvest new engineering concepts, technologies, techniques, standards and procedures
Qualification
Required
Bachelor's Degree in Engineering or related field
10 years of engineering experience; 5 years of management experience
Strong configuration/BOM management on ETO/CTO/SEQ products; SAP/Windchill or equivalent PLM/ERP proficiency
Track record improving factory throughput/FPY and reducing warranty via structured corrective action and design-for-reliability
Strong ability to improve first-pass yield (FPY) and reduce start-up issue rates through proactive line support and continuous process improvement initiatives
Skilled in managing Engineering Change Notices (ECNs) with a focus on minimising lead time and maximising first-time accuracy. Ensures traceability from issue identification through resolution and verification
Applies structured problem-solving methodologies (e.g., 8D) to address top field quality issues. Capable of driving warranty cost reduction, improving Mean Time Between Failures (MTBF), and preventing repeat issues
Proficient in maintaining Bill of Materials (BOM) accuracy and ensuring specification conformance during gate reviews and production audits
Preferred
Demonstrated ownership of cross-functional problem solving (8D, FMEA linkages, verification/validation), ECN execution, and manufacturing support
Experience with diesel/natural gas gensets, power systems, controls, or related C&I equipment; understanding of UL/NEC and applicable compliance standards
Previous experience using SAP or equivalent ERP
Company
Generac
Generac is the total energy solutions company powering a smarter world.
5001-10000 employees
H1B Sponsorship
Generac has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (35)
2024 (17)
2023 (14)
2022 (17)
2021 (7)
2020 (11)
Funding
Current Stage
Public CompanyTotal Funding
$300MKey Investors
GRIP ProgramUS Department of Energy
2024-10-21Grant· $50M
2024-07-17Grant· $200M
2023-10-27Grant· $50M
Leadership Team
Aaron Jagdfeld
CEO
Anne Hoskins
SVP Policy and Market Development-- Energy Technology
Recent News
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