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AMLI Residential · 3 months ago

Resident Services Specialist

Addison, TX

Full-time

Onsite

Entry Level

2+ years exp

AMLI Residential is looking to add to their newly created Resident Service Group. The Resident Service Specialist will be responsible for ensuring the efficient operation of multiple properties under the direction of the Resident Services Group Manager.

Information Technology

Growth Opportunities

Responsibilities

Ensure timely management of resident accounts, including rent collections, evictions, utility bills, delinquencies, renewals, and move-outs

Maintain accurate resident records, including lease documents, inspection forms, notices, move-out statements, and other administrative forms. Assist in the generation and execution of lease documents

Complete tasks and monitor activity on Entrata, including inspections, resident contacts, and calendar management. Audit information to ensure the accuracy of records/charges

Generate reports and complete checklists as required

Support financial management processes by monitoring billing and check requests

Responsible for directing Corporate providers to pricing and accurately using portal functionalities such as service requests, permission to enter, payments, etc

Ensure efficient and courteous response to all resident requests. This includes helping residents and prospects before, during, and after leasing an apartment, utilizing AMLI 10 Service Standards. Assist the Community Manager in solving resident problems and ongoing resident relations

Assist the Community Manager/Leasing Manager in designing and implementing a resident retention program, i.e., newsletter, community email, social media/networking, resident referral program, and/or social activities

Assist in the management of community incident reports by coordinating and completing follow-up tasks. Track incident-related expenses as needed

Manage inspection and permit schedules as local, state, and national regulations require

Assist the Community Manager and Service Manager in the generation and execution of contracts as required by policy. Maintain recurring services contracts as needed, including monitoring of vendor insurance requirements