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Providence at Home with Compassus · 3 days ago

Part Time Staffing Coordinator

Anaheim, CA

Part-time

Onsite

Entry Level

$24/hr - $33.73/hr

2+ years exp

Providence at Home with Compassus is a healthcare organization, and they are seeking a Part Time Staffing Coordinator to efficiently coordinate the Home Health clinical staff schedules. The role involves scheduling visits, managing staff assignments, and ensuring continuity of care while providing superior customer service.

Hospital & Health Care

Responsibilities

Triages incoming calls on the Home Health queue, referral line and cell phones in a courteous and professional manner

Carries out non-clinical requests and refers clinical calls to the appropriate clinician or clinical supervisor in a timely and efficient manner

Schedules visits in the electronic scheduling system in an efficient and timely manner that maximizes continuity of care and clinical productivity

Coordinates clinical staff assignments daily, uses critical thinking skills to ensure each clinician has an appropriate schedule

Reassigns visits in case of sick calls, staff or patient requests

Consults with clinical supervisors as needed

Coordinates with clinical supervisors, Home Health Access, and other Home Health staffing areas when staffing challenges arise

Reviews with appropriate clinician any visit requests that have exceeded orders and follows protocol in scheduling these visits

Responsible for developing clinical schedules on a daily basis and ensures that schedules are available for clinicians to sync according to established agency timelines

Coordinates with clinical staff regarding assignments/schedule for the next day; contacts the clinician via phone if the clinician needs to be reassigned during the day

Assigns patient to the appropriate staff and ensures the admission visit and add-on visits are scheduled out according to agency guidelines

Contacts the patient/caregiver to confirm the upcoming admission visit

Confirms patient's address, and if unable to reach the patient/caregiver problem-solves the referral to ensure the patient will be available for the admit visit

Coordinates appropriate communication of staffing needs within the scheduling area and facilitates the sharing of clinical staff among PSA Home Health agencies

Fosters a welcoming environment for clinicians

Arranges interpreter service when necessary

Actively participates in planning and implementing activities to accomplish the department goals and objectives

Determines availability for new patient referrals; measures and tracks agency availability on a daily basis

Performs other duties as assigned

Qualification

Scheduling experienceCustomer serviceMathematical skillsComputer proficiencyCritical thinkingEnglish proficiencyOrganizational skillsProblem-solving skillsCommunication skills

Required

2 years Demonstrated outstanding customer service experience

6 months Experience in a healthcare related environment

Ability to perform independently, multi-task, be accurate and problem solve efficiently and effectively

Ability to work under pressure and maintain an open and welcoming attitude and environment

Ability to work with diverse personalities and conflicting requests

Provide superior customer service to the clinical staff and others that interact with this position

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage

Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from leaders, team members, investors, and external parties. Strong written and verbal communications

Language Skills: Ability to communicate and interact within the clinical and clinical support teams in a professional manner that demonstrates a positive attitude and diplomacy in interactions

Computer Skills: Requires proficiency in the use of personal computer and multiple business software applications

Computer Skills: Ability to learn software unique to Home Services in a timely manner and maintain proficiency in viewing, accessing, and updating information in the system as required by the job functions/responsibilities of the position

Other Skills and Abilities: Ability to understand, read, write, and speak English. Articulates and embraces integrated healthcare at home philosophy

Other Skills and Abilities: Ability to maintain an organized work area and efficiently establish priorities in a fast paced environment with frequent interruptions

Other Skills and Abilities: Ability to follow directions accurately and completely

Other Skills and Abilities: Ability to focus on details and have an excellent recall of information received and actions taken

Other Skills and Abilities: Excellent problem-solving and decision making skills

Other Skills and Abilities: Demonstrated critical thinking ability