JPMorganChase · 3 weeks ago
Executive Director, Head of Business Card Portfolio Management and Strategy
Wilmington, DE
Full-time
Onsite
Lead/Staff
$171K/yr - $260K/yrJPMorganChase is a leading financial services firm that helps nearly half of America’s households and small businesses achieve their financial goals. The Executive Director will lead the development and implementation of strategies for Business cards, focusing on managing the P&L across product lines and optimizing customer engagement and margins.
Asset ManagementBankingFinancial Services
Responsibilities
Responsible for key P&L targets of card product line (specifically sales and profitability), through managing growth and profit margins involving analysis of segment behaviors and economic drivers of profit and volume growth
Responsible for customer level engagement including spend share of wallet, usage of benefits and services, and engagement with Chase for Business, through working with marketing, rewards, Chase travel and lending team to ensure customer marketing programs are driving target OKRs that results in P&L growth
With expertise in external competitive marketplace, drive strategy of product line and value proposition of Chase Business Cards to ensure competitiveness and clear differentiated card positioning, including definition of customer segmentation, product benefits, opportunities for value prop optimization/refreshes, and opportunities for growth strategies
Provide strategic thought leadership to empower each card portfolios teams to deliver critical initiatives to impact client engagement, top of wallet behaviors and loyalty
Define consistent, scalable processes and operating models for on-going portfolio management
Partner with analytics, marketing, product, design and finance teams to evaluate investments to our customer base and understand and articulate potential benefits and tactics to achieve OKRs
Lead high-performing teams to evolve the operating model on product management, including fortifying engagement with adjacent teams to drive engagement tactics and spend stimulation
Optimize frameworks by which to incorporate customer feedback into continuous improvement tactics
Qualification
Required
Experience in credit card category of products and marketplace positioning
Experience in P&L management, financial acumen, and setting goals & OKRs to drive change in strategy and business outcomes
Understanding and experience in running best-in-class management routines with cross functional partners (from backend strategy teams [e.g., risk, finance] to customer facing communications teams [e.g., marketing, servicing and digital channels]
Strong leadership communications skills
Experience in applying analytical and business acumen to translate insights and data into a clear strategy
Exceptional leadership acumen to build great teams and attract top talent
Strategic thinker with a passion for creativity and innovation, but also a willingness to focus on details and process
Proven leadership and influencing skills and ability to collaborate across a highly matrixed team and organization
Proven ability promoting a strong controls environment by adhering to risk/control expectations, procedures, and processes
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
Founded in 2000
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2026-01-22
Private Banker International
2026-01-19
Company data provided by crunchbase