Tata Consultancy Services · 1 week ago
AI/ML Product Manager
Phoenix, AZ
Full-time
Onsite
Senior Level, Lead/Staff
$100K/yr - $120K/yr
10+ years expTata Consultancy Services is looking for an AI/ML Product Manager with extensive experience in product management, particularly in data-driven and AI/ML products. The role involves defining product strategies, collaborating with cross-functional teams, and ensuring compliance while driving product development and adoption.
Business Information SystemsConsultingInformation TechnologyIT Management
Responsibilities
Define the long-term product vision and roadmap for data driven and AI/ML driven products that enables personalization at scale
Champion customer centricity through data and insights, identifying high-impact use cases that improve relevancy, engagement and satisfaction
Collaborate with Data Science and Engineering teams to build, deploy, and monitor ML Models for personalization, segmentation, predictive experiences
Translate data signals and model outputs into actionable, personalized product features across Planning, booking, marketing, servicing and lifestyle use cases
Partner with Data science team to define model requirements and interpret model outcomes
Collaborate with Privacy, Compliance, Legal, Model Governance teams to ensure compliance, Risk mitigation, Model approvals
Enable data pipelines, experimentation frameworks, and real time personalization engines in collaboration with engineering
Act as a strategic partner to stakeholders across business units, advocating the use of data and AI Powered tools
Partner with Marketing, Online, Servicing and Personalization, Analytics, Risk, Customer support, Big Data, Data Governance, Data science, Engineering stakeholders to drive adoption of AI powered solutions
Translate complex data and AI concepts into clear business value for non-technical audiences
Actively participate in Agile PI Planning sessions- prioritizing features, identifying dependencies, and ensuring team capacity is aligned with delivery expectations
Manage cross-functional collaboration across organization (data, engineering, compliance, experience design, data science etc)
Lead Product Delivery and requirements definition using user insights, market research, and data signals
Lead end-to-end product lifecycle management: discovery, definition, prototyping, testing, development and rollout
Define success metrics and KPIs tied to personalization effectiveness, customer outcomes and Business impact
Continuously improve the product based on data, customer behavior and market trends and model performance
Gather, document, and validate detailed product requirements Functional and non-functional requirements
Monitor Product health Metrics post launch, product performance, API performance, SLA etc
Collaborate with Data science, engineering and UX teams to build scalable product supported by scalable design and architecture
Conduct customer research to understand needs, friction points, and personalization preferences
Use segmentation, journey mapping, and behavior data to drive actionable product decisions
Partner with engineering and enterprise architecture teams to define scalable and privacy compliant architecture ensuing solution design support real time integration with servicing platforms like web, mobile, voice, concierge etc
Drive alignment on API contracts, data integration patterns to support modular and extensible capabilities
Maintain awareness of tech debt, system limitations and infrastructure constraints during product prioritization and roadmap planning
Qualification
Required
10+ Years of experience
5 years of product management experience, ideally in travel, financial services, or lifestyle-oriented platforms
Hands on experience with data driven products and working knowledge of ML principles and Model lifecycle
Strong understanding of customer segmentation, targeting, recommendation, and real time personalization engines
Experience participating in large scale planning, annual planning, PI planning, and working with Agile environment
Ability to synthesize complex data and communicate clear product narrative to technical and non-technical stakeholders
Proficiency with tools such as SQL, JIRA, Confluence, Tableau/PowerBI familiarity a plus, Python basic understanding
Familiarity with ML concepts, ML Studio, Copilot, github, elastic search
Understanding of Model development and software development lifecycle
Familiarity with Model explainability tools (SHAP, LIME etc)
Understanding of Big data, Data pipeline, ETL/ELT processes
Understanding of Cloud Platforms (GCP, (Big Table, Lumi, Big Query, Vertex All)
Security and compliance awareness GDPR, data privacy regulations, Model Governance, compliance review process, Model Risk Management
Strong communication and stakeholder management skills
Excellent communication skills with the ability to engage, influence, and inspire partners to drive collaboration and alignment. Able to create PPT for presentations
Has a successful record of leading and coordinating business, delivery, and technology teams to define, prioritize, and deliver on a product roadmap
Strong product management skills that will take full ownership from analysis through implementation
Advanced degree in business management/computer science or related or equivalent work experience
Preferred
Experience driving complex, transformational initiatives across multiple teams
Benefits
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Company
Tata Consultancy Services
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.
10001+ employees
H1B Sponsorship
Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7880)
2024 (9690)
2023 (8537)
2022 (11159)
2021 (9813)
2020 (11984)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-08-25IPO
Leadership Team
K. Krithivasan
Chief Executive Officer & Managing Director
Aarthi Subramanian
President and Chief Operating Officer
Recent News
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