Pure Storage · 23 hours ago
Services Solutions Engineer
Raleigh, NC
Full-time
Onsite
Senior Level
$115K/yr - $173K/yrPure Storage is fundamentally reshaping the data storage industry and is seeking an Escalation Engineer to join their elite Technical Services team. In this role, you will resolve complex customer issues, mentor support staff, and develop innovative solutions for a global customer base.
Cloud ComputingData StorageEnterprise Software
Responsibilities
Lead the resolution of high-priority, complex service requests and escalations from our worldwide customer base, aiming to resolve issues quickly and prevent further escalation to Development
Mentor and coach Technical Support Engineers, providing expert guidance on troubleshooting methodologies, diagnostics, and next steps to elevate the overall technical skill of the team
Drive issue isolation by collaborating directly with customers, partners, and our Engineering teams, leveraging your expertise to analyze logs, reproduce complex scenarios, and define comprehensive strategies for code-level resolution
Become a subject matter expert in modern infrastructure, specifically focusing on containers (e.g., Docker, Kubernetes, OpenShift) and hybrid/multi-cloud deployments (AWS, Azure), ensuring seamless support for our Pure Cloud Block Store product
Contribute significantly to knowledge sharing by creating high-quality, actionable documentation (FAQs, KB articles) for both internal and external use, effectively reducing future support volume
Qualification
Required
Proven mastery in technical escalation management and problem-solving, with a track record of successfully resolving highly complex, critical customer issues in a production environment
Deep operational expertise in Linux system administration, including a strong understanding of core concepts like systemd, cgroups, and Linux container runtimes
Solid experience with large-scale enterprise software and systems deployment, coupled with practical knowledge of public cloud environments (AWS, Azure) and modern storage concepts (iSCSI, NVMe-oTCP, S3, EBS)
Exceptional communication and interpersonal skills, with the ability to clearly articulate complex technical information to both highly technical internal teams and executive-level customers
Demonstrated self-motivation and initiative, with the ability to manage unpredictable daily work, triage issues effectively, and thrive in a fast-paced, entrepreneurial, and high-performing culture
We are primarily an in-office environment and therefore, you will be expected to work from the Raleigh, North Carolina office in compliance with Pure's policies, unless you are on PTO, or work travel, or other approved leave
Benefits
Flexible time off
Wellness resources
Company-sponsored team events
Company
Pure Storage
Pure Storage is an all-flash enterprise storage company that enables broad deployment of flash in data centers.
Founded in 2009
5001-10000 employees
H1B Sponsorship
Pure Storage has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (166)
2024 (187)
2023 (187)
2022 (189)
2021 (125)
2020 (152)
Funding
Current Stage
Public CompanyTotal Funding
$529.26MKey Investors
T. Rowe PriceIndex VenturesRedpoint
2015-10-06IPO
2014-08-11Secondary Market· $60M
2014-04-22Series F· $225M
Leadership Team
Charles Giancarlo
CEO and Chairman
John Colgrove
CTO
Recent News
2025-12-30
2025-12-30
2025-12-30
Company data provided by crunchbase