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Nissan Motor Corporation · 8 hours ago

Regional Analyst 1 Customer Experience

Irvine, CA

Full-time

Hybrid

Entry Level

$71K/yr - $109K/yr

1+ years exp

Nissan Motor Corporation is seeking a Regional Analyst 1 Customer Experience to join their team in Irvine, CA. The role involves coordinating tracking and analysis of action plans to enhance customer experience and supporting communication of national programs for top-performing dealerships.

AutomotiveCustomer ServiceManufacturingSalesTransportation

No H1B

Responsibilities

Combines customer quality data from multiple sources; understanding their meaning, relationships and impact

Analyzes and interprets data; Compiles ideas on best practices and shares with regional leadership team

Analyzes customer satisfaction survey results to evaluate feedback and customer interaction information within assigned region

Evaluates customer satisfaction information and other touch point sources such as Consumer Affairs and Market Intelligence studies

Assists with tracking progress of action plans

Serves as a point of contact for dealerships on reward program rules, effective dates, payments, etc

May perform other related duties as assigned

Qualification

Data analysisCustomer satisfaction evaluationSales related systemsAnalytical mindsetOffice productivity softwareAutomotive industry knowledgeCommunication skills

Required

Bachelor's degree required

1-3 years (Analyst) progressive Marketing and Sales experience

Working knowledge of word processor, spreadsheet, other PC applications, or mainframe applications to produce non-standard, creative products

Additional knowledge of sales related systems

Ability to function effectively and remain productive in an office environment

Dedication to meeting the expectations and requirements of internal and external customers

Result driven even in the face of resistance or setbacks

Ability to present ideas and analysis in an effective manner

Ability to understand the complexities of situations and solicit assistance from others as needed

Excellent communication skills with high attention to detail and analytical mindset

Adaptable and results focused with the ability to work in fast-paced, high-intensity environment

Passion for the automotive industry with a desire to pursue a Field Sales (DOM/FOM) career path at Nissan

Must be open to future relocation

Preferred

Previous experience at the specialist level in Consumer Affairs, Sales Operations, Distribution, Market Representation or Marketing is preferred

Previous sales or dealership contact experience is a plus

Benefits

Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP).

Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs.