Tata Consultancy Services · 9 hours ago
Engineer Computer Systems Support
Draper, UT
Full-time
Onsite
Mid Level
$60K/yr - $65K/yrTata Consultancy Services is seeking an EUC/Desktop Engineer to provide support for Windows 11 and Mac systems. The role involves troubleshooting, configuring, and managing various desktop and application issues, ensuring compliance with security and audit standards.
Business Information SystemsConsultingInformation TechnologyIT Management
Responsibilities
Strong experience in installing and configuring Windows 11. Need to troubleshoot and provide solutions for critical and escalated on Windows 11
Sound experience in troubleshooting and fixing Laptop and Desktop issues including such as OS incompatibility, driver issue, application installation/slow ness issues
Extensive work experience in installing and configuring Mac Laptops/OS. Need to troubleshoot and provide solutions for critical and escalated issues in Mac
Provide solution for OS upgrade and patching related issues
Ensure all security and audit compliances are implemented with SLA
Strong experience in M365 tools (incl Office, Outlook, Teams, OneDrive). Need to troubleshoot and provide solutions for critical and escalated issues
Strong hands on experience with Intune and ensure all the end points are configured and managed through Intune. Need to have deep understanding and experience in MDM (Mobile Device Management) and MAM (Mobile Application Management)
Hands on experience with Tanium. Configure and manage all the end points across the enterprise
Strong hands on experience with Autopilot to deploy the OS and fix issues with OS deployment and configuration
Install, configure and manager AVD (Azure Virtual Desktop). Need to troubleshoot and provide solutions for critical and escalated issues in AVD
Strong experience in troubleshooting and fixing Application issues on Windows 11, Mac, AVD such as Adobe, chrome, VPN client and other 3rd party applications
Need to troubleshoot and provide solutions for critical and escalated issues for all Desktop/Laptop/OS/Application issues
Perform root cause analysis for all the critical and escalated issues and mitigate the issues proactively before wide spread impact
Need to identify Service Improvements/Value Additions/Automation opportunities and work to implement them
Strong understanding and knowledge of ITIL process (Incident, Problem, Change Management) and SLAs
Qualification
Required
Strong experience in installing and configuring Windows 11
Need to troubleshoot and provide solutions for critical and escalated on Windows 11
Sound experience in troubleshooting and fixing Laptop and Desktop issues including such as OS incompatibility, driver issue, application installation/slow ness issues
Extensive work experience in installing and configuring Mac Laptops/OS
Need to troubleshoot and provide solutions for critical and escalated issues in Mac
Provide solution for OS upgrade and patching related issues
Ensure all security and audit compliances are implemented with SLA
Strong experience in M365 tools (incl Office, Outlook, Teams, OneDrive)
Need to troubleshoot and provide solutions for critical and escalated issues
Strong hands on experience with Intune and ensure all the end points are configured and managed through Intune
Need to have deep understanding and experience in MDM (Mobile Device Management) and MAM (Mobile Application Management)
Hands on experience with Tanium
Configure and manage all the end points across the enterprise
Strong hands on experience with Autopilot to deploy the OS and fix issues with OS deployment and configuration
Install, configure and manager AVD (Azure Virtual Desktop)
Need to troubleshoot and provide solutions for critical and escalated issues in AVD
Strong experience in troubleshooting and fixing Application issues on Windows 11, Mac, AVD such as Adobe, chrome, VPN client and other 3rd party applications
Need to troubleshoot and provide solutions for critical and escalated issues for all Desktop/Laptop/OS/Application issues
Perform root cause analysis for all the critical and escalated issues and mitigate the issues proactively before wide spread impact
Need to identify Service Improvements/Value Additions/Automation opportunities and work to implement them
Strong understanding and knowledge of ITIL process (Incident, Problem, Change Management) and SLAs
BACHELOR OF COMPUTER SCIENCE
Company
Tata Consultancy Services
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.
Founded in 1968
10001+ employees
H1B Sponsorship
Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7880)
2024 (9690)
2023 (8537)
2022 (11159)
2021 (9813)
2020 (11984)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-08-25IPO
Leadership Team
K. Krithivasan
Chief Executive Officer & Managing Director
Aarthi Subramanian
President and Chief Operating Officer
Recent News
2025-12-31
Techcircle
2025-12-31
Calcutta Telegraph
2025-12-29
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