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Tata Consultancy Services · 2 weeks ago

ServiceNow FSM Tester

San Francisco, CA

Full-time

Onsite

Mid Level

$110K/yr - $130K/yr

Tata Consultancy Services is a global leader in IT services, consulting, and business solutions. They are seeking a ServiceNow FSM Tester responsible for ensuring the quality of ServiceNow's Field Service Management module through manual and automated testing, including designing test cases and collaborating with developers to resolve defects.

Business Information SystemsConsultingInformation TechnologyIT Management

No H1B

U.S. Citizen Only

Responsibilities

Create and execute detailed test plans, cases, and scripts for the ServiceNow FSM module, covering areas like work order management, scheduling, dispatch, and mobile capabilities

Identify, document, and report defects and bugs in detail to the development team to facilitate their resolution

Work closely with developers, business analysts, and stakeholders to understand requirements and ensure the final product meets business needs

Perform both manual end-user perspective testing and automated testing to ensure efficiency and accuracy

Validate the functionality, performance, and security of the FSM module and its integrations before deployment

Perform regression testing to ensure new changes do not negatively impact existing functionality

Qualification

ServiceNow FSM knowledgeTesting principlesTesting toolsManualAutomation skillsTechnical skillsAnalytical skillsCertificationsCommunicationInterpersonal skills

Required

Strong understanding of the ServiceNow Field Service Management module and its core functions

Solid knowledge of software testing principles and methodologies

Experience with test management and automation tools

Proficiency in both manual testing and, ideally, automation scripting (e.g., using frameworks like Selenium or Appium)

Experience with JavaScript, Glide API, and other scripting languages is often required for automation and deeper testing

Strong analytical and problem-solving skills with a keen eye for detail

Excellent communication skills to collaborate effectively with technical and non-technical teams

A ServiceNow Certified System Administrator (CSA) is often required

Ability to obtain US Security Clearance which requires that the person be a U.S. Citizen, a U.S. Permanent Resident (i.e., a 'Green Card Holder'), or a Political Asylee or Refugee

BACHELOR OF COMPUTER SCIENCE