The LINE Hotel Group · 1 week ago
Assistant Front Office Manager
Austin, TX
Full-time
Onsite
Mid Level
3+ years expThe LINE Hotel Group is a creative community focused on hospitality and culture. They are seeking a dynamic Assistant Front Office Manager who will be responsible for overseeing daily front office functions, ensuring high levels of guest service, and supporting staff development.
Hospitality
Responsibilities
Greet every guest with a smile and maintain eye contact
Must be courteous and gracious, maintaining a professional demeanor at all times
Maintain high standards of personal appearance and grooming, which includes adhering to the proper dress code when working
Establish and maintain good communications and team work with fellow colleagues and other departments within the hotel
Supervises daily front office functions to ensure courteous and professional guest service levels
Resolve guest complaints in a satisfactory manner
Coordinate daily group arrival/departure preparation, special requests, room assignments and guest amenity programs
Assist in scheduling front office staff appropriate to forecasted business levels, when needed
Follow up with front office staff on daily shift and individual duties
Provide verbal instruction and guidance compliant with the company’s policies and standards
Support and comply with hotel policy and company policy in matters concerning accounting, purchasing, credit and cash handling
Responsible for maintaining front office/lobby appearance while on duty
Maintain proper collateral and supply inventory to support all appropriate front office activities
Coordinate relocation of guests when necessary
Maintain proper operation of all aspects of our Property Management System
Understand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergency
Participate in scheduled departmental and administrative meetings as requested
Play an active role in recruitment, interviews, onboarding and training
Play an active role in your departments development and engagement
Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions
Be familiar with all safety and emergency procedures including OSHA requirements
Attend relevant meetings
Qualification
Required
High School diploma or general education degree (GED)
Strong communication skills
Collaborative spirit
Ethical Conduct
Computer Proficiency: Microsoft Office, Opera PMS
Positive Attitude
Eye for Detail
Problem solving abilities
Preferred
Three (3) years related experience in hospitality or service industry preferred
Benefits
Competitive wages and benefits
Company
The LINE Hotel Group
The LINE Hotel Group is part of Soho House & Co Inc, encompassing The LINE Hotels, The Ned (US), and Saguaro Hotels.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase