QBE North America · 1 month ago
Technology Service Management Lead
Ramsey, MN
Full-time
Hybrid
Mid, Senior Level
$120K/yr - $180K/yrQBE North America is a global insurance leader committed to providing unparalleled insurance solutions. The Technology Service Management Lead is responsible for defining ITSM processes, ensuring compliance, managing customer experiences, and overseeing IT operations to drive efficiency and effectiveness.
Insurance
Responsibilities
Collaborate with VP, Infrastructure Manager, IT Operations Manager, IT Customer Support Manager with overall strategies, maximizing productivity and performance, while defining and implementing plans, controls, and management information to ensure effective process adherence and continuous improvement
Maintain awareness of technical changes, legislative updates, and industry best practices
Develop and refine IT Service Management (ITSM) processes to meet customer needs and market changes
Lead embedding of ITSM processes within divisions and ensure effectiveness through MI
Build positive relationships with stakeholders to ensure processes deliver business outcomes
Promote a service-oriented culture within teams and third-party suppliers
Manage IT infrastructure expenses, optimizing costs and adhering to budget constraints
Provide leadership, mentoring, and coaching on service management and cost optimization
Support IT teams in cost control, reporting, and procurement policies
Balance operational delivery and risk commitments by identifying emerging, underlying, and accumulating risks across processes and controls. Understand their impact on service recipients and stakeholders, clearly communicate the risk landscape to leaders, and assist in prioritizing resources in response and formalizing, where required, in conjunction with the first line risk team
Qualification
Required
Significant relevant experience
Tertiary Degree or equivalent combination of education and work experience
ITIL V3 foundation certificate must be held, and Expert (or equivalent) within the key processes
Ideally Expert (or equivalent) or Practitioner within one or more processes
Preferred
Experience in computer operations
Benefits
Hybrid Working – a mix of working from home and in the office
22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
Competitive 401(k) program with company match up to 8%
Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
Tuition Reimbursement for professional certifications, and continuing education
Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community
Company
QBE North America
QBE North America is a global insurance leader focused on helping customers solve unique risks, so they can focus on what matters most.
Founded in 1991
10001+ employees
Funding
Current Stage
Late StageLeadership Team
David Mulligan
Chief Operating Officer
John Livatino
Senior Vice President
Recent News
2025-09-29
2025-09-29
Company data provided by crunchbase