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State Street · 7 hours ago

Application, Infastructure and Service Management

Burlington, MA

Full-time

Onsite

New Grad, Entry, Mid Level

$70K/yr - $115K/yr

0+ years exp

State Street is one of the largest custodian banks and asset managers in the world. The role focuses on enhancing customer relationships through effective operations and support processes while ensuring service levels are met and improved continuously.

BankingFinanceFinancial Services

H1B Sponsor Likely

Responsibilities

Ensure Batch reporting for end-to-end daily reporting

Focus on Responsibility for definition and monitoring and analysis of KPI

Identifying Improvements based on this data

SaaS Deployments

Various Available modules and general understanding of each of them

Data Platform and Services

Product Integration

Batch Processes

Start of day readiness

Support planning, priorities and issue management across the organization

End to end ownership and accountability of managing client environments

Ownership of change management communications

Operations Channel into Exec Management

Daily updates

Escalation target for Operations and other delivery groups

Mobilization of Major incident process from a CRD perspective

Take lead and drive on priority incidents for key clients

Process Improvement

Identify Chronic issues

Recommend and collate ideas for improvement

Build business cases and drive for Recommendations to Actions

Data Analysis

Build and analyse reports to be shared with internal and external stakeholders

Responsibility for support case hygiene and improving response and resolution time

Provide guidance and oversight to Incident Management

Ensure follow ups to major Incident management

Be a key point of contact for Incident Review and Management

Qualification

Service ManagementData AnalysisProcess ImprovementSaaS DeploymentsSQLFinancial Market SystemsTechnical TroubleshootingInterpersonal SkillsVerbal CommunicationWritten Communication

Required

Minimum 0-3+ years of Financial / Software Services industry background with financial market information systems preferred

Experience in Services / SaaS environment with a focus on Service Management

Demonstrate leveraging a strong analytical mindset to generate Management Information using ServiceNow and SalesForce

Experience in leading high performing technical teams and ability to motivate staff in high pressure environments

Demonstrable history of identifying and delivering process improvement, including exceptional prioritization skills

Proven ability to partner with various internal departments to deliver superior customer service

Front, Middle and Back Office, as well as instrument type knowledge across equities, fixed income, derivatives, FX etc

Demonstrated ability to face up to client C-Level management, using a hands-on approach, in major and medium sized corporations

Understanding of multi-tier technical architectures and relational database structures

Familiarity with SQL, FIX, Crystal Reports, messaging, and web services a plus

Demonstrated ability to meet self-imposed deadlines with proactive management skills to drive team outcomes and deliverables

Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills

Bachelor's Degree from a university or college in Business Management, Economics, Finance, Computer Science, Engineering or the like

Benefits

Retirement savings plan (401K) with company match

Insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages

Paid-time off including vacation, sick leave, short term disability, and family care responsibilities

Access to our Employee Assistance Program

Incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans)

Eligibility for certain tax advantaged savings plans

Flexible Work Program

Development programs and educational support

Paid volunteer days

Matching gift program

Access to employee networks

Company

State Street

Glassdoor3.5

State Street offers a range of financial services, including investment management, research and trading, as well as asset management.

Founded in 1792

Boston, Massachusetts, USA

10001+ employees

https://www.statestreet.com/

H1B Sponsorship

State Street has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)