Prana Comunicación · 3 months ago
IT Service Desk Lead
Portsmouth, VA
Full-time
Hybrid
Mid Level
4+ years expPrana Comunicación is seeking an IT Service Desk Lead to join their Technology Solutions Team. The role involves providing desktop support and service desk operations, managing ticketing systems, and ensuring compliance with cybersecurity best practices.
Marketing & Advertising
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Providing desktop support and service desk operations, including troubleshooting hardware and software issues across Windows and macOS platforms
Supporting Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and SharePoint
Utilizing remote support tools such as Remote Desktop Protocol (RDP) and System Center Configuration Manager (SCCM) to resolve technical issues
Operating and managing ticketing systems (e.g., ServiceNow, BMC Remedy, Jira) for incident tracking, resolution, and escalation
Performing user account management within Active Directory, including user provisioning, group policy administration, and access control configuration
Applying basic networking knowledge to diagnose and resolve connectivity issues involving TCP/IP, DNS, DHCP, and VPN technologies
Demonstrating awareness of cybersecurity best practices and adherence to data handling, access control, endpoint security, and incident reporting procedures
Maintaining compliance with role-based access control (RBAC) and acceptable use policies
Exhibiting strong written and verbal communication, effective customer service, and problem-solving skills in high-pressure environments
Participating in or supporting shift-based or on-call operational schedules, as required
Supporting remote and hybrid workforce environments with an understanding of service-level agreements (SLAs) and ITIL practices
Qualification
Required
Associate's degree in an IT related field required/Bachelor's degree preferred
Four (4) years of experience in a similar role
CompTIA Security+ certification required
Active Security clearance required
Preferred
CompTIA A+ certification
ITIL v4 Foundation certification
Microsoft 365 Fundamentals certification (MS-900)
Microsoft Azure Fundamentals certification (AZ-900)
Company
Prana Comunicación
Somos una Agencia de Comunicación que aplica creatividad y comunicación en campos tan disímiles como la construcción de una marca, la elaboración de un plan de negocios, el desarrollo de campañas educativas o el diseño de un nuevo producto.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase