Tata Consultancy Services · 7 hours ago
ServiceNow Trainer
San Francisco, CA
Full-time
Onsite
Mid, Senior Level
$120K/yr - $140K/yrTata Consultancy Services is seeking a ServiceNow Trainer to lead workshops and implement digital transformation journeys for clients. The role involves collaborating with stakeholders, improving employee experience, and managing ServiceNow deployments while leading a team of developers and analysts.
Business Information SystemsConsultingInformation TechnologyIT Management
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Lead workshops to understand customer’s business imperatives, technology landscape and transformation priorities
Lead ServiceNow implementation and digital transformation journeys for ITSM, ITOM, FSM, Data Migrations, catalog forms
Interfacing implementation teams, explaining customer requirements, to ensure a successful transition and delivery execution
Experience in ITSM, ITOM, FSM, Data Migrations, catalog forms
Experience leading large scale implementation and transformation programs is preferable
Experience in Advisory, Consulting, and Solutioning HRSD, WSD and S2P is preferred
Experience in collaborating with multiple stakeholders from within the organization, customers as well as partners
Perform framework driven assessment to benchmark customer’s maturity levels across specific domains & functions
Consult clients on improving employee experience, HR Agent experience, optimizing workflows, and simplifying HR Service Delivery
Map customers’ business problems to ServiceNow solutions
Present a PoV to customers on how to leverage the platform to address business priorities
Prepare business case for ServiceNow driven transformation
Craft a solution roadmap aligned with customer’s business and technology strategy
Expertise ServiceNow deployments, ITSM, ITOM, FSM, Data Migrations, catalog forms , consolidations, upgrades, integration with other third-party systems, Orchestration
Understand Architecture Solution for the implementation or Maintenance of ServiceNow platform
Develop a design aligned with the Architecture and technical requirements
Work with Architect and customers for the technical requirements, document them, play back and baseline
Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams
Lead a team of ServiceNow developers, web designers, integration SMEs and QA analysts to build and deploy the applications meeting the customer requirements
Evolve business solutions, articulate as appropriate to client audiences
Actively engages in Governance call, allowing to grasp the initial user requests' requirements effectively
Collaborates with both internal and external stakeholders to enhance the story with relevant details, ensuring that the requirements are communicated in a clear and understandable manner for developers, thereby enhancing their productivity
Closely collaborates with team leads and architects to facilitate the creation and documentation of appropriate solutions within the story
Work alongside leaders to maintain awareness of the customer experience team's progress and achievements
Diligently tracks all the stories that need to be delivered within a given timeframe
Experience working with stakeholders to understand, document, and prioritize requirements for process and ServiceNow enhancements
Experience defining and documenting governance processes and procedures and ensuring that the processes are followed
Create and execute development plans as appropriate to meet changing needs and requirements
Good Communication and presentation skills, Client handling
Thought leadership – Steer the team towards success by creating a trust environment
Good at creating required information for Reporting and Dashboards
Qualification
Required
Lead workshops to understand customer's business imperatives, technology landscape and transformation priorities
Lead ServiceNow implementation and digital transformation journeys for ITSM, ITOM, FSM, Data Migrations, catalog forms
Interfacing implementation teams, explaining customer requirements, to ensure a successful transition and delivery execution
Experience in ITSM, ITOM, FSM, Data Migrations, catalog forms
Experience leading large scale implementation and transformation programs is preferable
Experience in collaborating with multiple stakeholders from within the organization, customers as well as partners
Perform framework driven assessment to benchmark customer's maturity levels across specific domains & functions
Consult clients on improving employee experience, HR Agent experience, optimizing workflows, and simplifying HR Service Delivery
Map customers' business problems to ServiceNow solutions
Present a PoV to customers on how to leverage the platform to address business priorities
Prepare business case for ServiceNow driven transformation
Craft a solution roadmap aligned with customer's business and technology strategy
Expertise ServiceNow deployments, ITSM, ITOM, FSM, Data Migrations, catalog forms, consolidations, upgrades, integration with other third-party systems, Orchestration
Understand Architecture Solution for the implementation or Maintenance of ServiceNow platform
Develop a design aligned with the Architecture and technical requirements
Work with Architect and customers for the technical requirements, document them, play back and baseline
Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams
Lead a team of ServiceNow developers, web designers, integration SMEs and QA analysts to build and deploy the applications meeting the customer requirements
Evolve business solutions, articulate as appropriate to client audiences
Actively engages in Governance call, allowing to grasp the initial user requests' requirements effectively
Collaborates with both internal and external stakeholders to enhance the story with relevant details, ensuring that the requirements are communicated in a clear and understandable manner for developers, thereby enhancing their productivity
Closely collaborates with team leads and architects to facilitate the creation and documentation of appropriate solutions within the story
Work alongside leaders to maintain awareness of the customer experience team's progress and achievements
Diligently tracks all the stories that need to be delivered within a given timeframe
Experience working with stakeholders to understand, document, and prioritize requirements for process and ServiceNow enhancements
Experience defining and documenting governance processes and procedures and ensuring that the processes are followed
Create and execute development plans as appropriate to meet changing needs and requirements
Good Communication and presentation skills, Client handling
Thought leadership – Steer the team towards success by creating a trust environment
Good at creating required information for Reporting and Dashboards
BACHELOR OF COMPUTER SCIENCE
In order to comply with U.S. laws and regulations applicable to this position, the person(s) hired must possess the ability to obtain US Security Clearance which requires that the person be a U.S. Citizen, a U.S. Permanent Resident (i.e., a “Green Card Holder”), or a Political Asylee or Refugee
Preferred
Experience leading large scale implementation and transformation programs is preferable
Experience in Advisory, Consulting, and Solutioning HRSD, WSD and S2P is preferred
Benefits
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Company
Tata Consultancy Services
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.
Founded in 1968
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-08-25IPO
Leadership Team
K. Krithivasan
Chief Executive Officer & Managing Director
Aarthi Subramanian
President and Chief Operating Officer
Recent News
2026-01-17
2026-01-17
2026-01-17
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