Tata Consultancy Services ยท 2 weeks ago
ServiceNow Solution Architect (ITSM, ITOM- CMDB, Service Mapping, CSDM)
Edison, NJ
Full-time
Onsite
Senior Level, Lead/Staff
$155K/yr - $220K/yr
10+ years expTata Consultancy Services is seeking a ServiceNow Solution Architect to design and guide the implementation of complex ServiceNow solutions. The role involves leading solution architecture, strategic planning, and ensuring the optimization and security of ServiceNow environments.
Business Information SystemsConsultingInformation TechnologyIT Management
Responsibilities
Solution Architecture: Lead the design and implementation of end-to-end ServiceNow solutions, including - ITSM, ITOM- CMDB, Service Mapping, CSDM, and other ServiceNow applications
Strategic Planning: Collaborate with business stakeholders, project managers, and technical teams to define the architectural vision and roadmap for ServiceNow implementations
Customization & Configuration: Oversee the customization and configuration of ServiceNow modules, ensuring best practices and scalability
Integration Design: Architect integrations between ServiceNow and third-party systems (such as LDAP, Active Directory, SAP, and custom APIs), ensuring seamless data flow and system interoperability
Leadership & Mentorship: Provide technical leadership and guidance to development teams, ensuring the adoption of best practices and consistent, high-quality coding standards
Platform Optimization: Identify opportunities to optimize ServiceNow environments for performance, usability, and cost-efficiency, including reviewing data models, integrations, and workflows
Governance & Security: Establish governance processes to ensure the integrity, security, and compliance of ServiceNow environments, including the proper management of data, access control, and system configurations
Client Engagement: Act as a subject matter expert, providing advice and recommendations to clients on ServiceNow architecture, process automation, and platform capabilities
Documentation: Produce comprehensive solution documentation, including architecture diagrams, workflows, and implementation guides
Upgrades & Enhancements: Lead efforts for system upgrades, patching, and platform enhancements, ensuring minimal impact on operations and aligning with new ServiceNow releases and features
Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules
Qualification
Required
10+ years of hands-on experience designing and implementing ServiceNow solutions, with at least 3 years in a lead or architect role
ServiceNow Certified Application Developer (CAD), ServiceNow Certified System Administrator (CSA), or ServiceNow Certified Technical Architect (CTA) preferred
Strong understanding and practical experience with ITIL frameworks, particularly Incident, Problem, Change Management, and Configuration Management, and the ability to map these processes to ServiceNow capabilities
Experience with agile methodologies and managing large-scale ServiceNow implementations
Experience in implementing ITIL processes (Incident, Problem, Change Management, etc.) in ServiceNow
Experience in multiple End-to-End implementation of ITOM including CMDB processes (Event Management, Discovery, Service Mapping, CMDB/CSDM, Cloud Management, Orchestration)
Experience with CMDB design, architecture and implementations with a fair understanding of ServiceNow CMDB model and extensions
Hands-on experience with integrating ServiceNow with other CMDB tools and enterprise monitoring systems
Familiar with scripting technology such as JavaScript, PowerShell, Perl, wmi, ssh, python, Xpath, SNMP
Expertise in Custom module implementations
Working experience on Workflow administration, ServiceNow Reporting, Form/UI configurations, Notifications, data imports, custom scripting
Experience in identifying opportunities for process automation and optimization using advanced ServiceNow features
CTAs/ ServiceNow Certified Candidates Preferred
Preferred
Experience with ITSM, ITOM- CMDB, Service Mapping, CSDM modules (Discovery, Orchestration, Event Management, SOM, CSM, SPM modules)
Familiarity with cloud technologies (AWS, Azure, etc.) and their integration with ServiceNow
Experience with DevOps and CI/CD pipelines for ServiceNow deployments
Knowledge of automation tools and frameworks to drive operational efficiencies
Company
Tata Consultancy Services
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.
10001+ employees
H1B Sponsorship
Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
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2025 (7880)
2024 (9690)
2023 (8537)
2022 (11159)
2021 (9813)
2020 (11984)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-08-25IPO
Leadership Team
K. Krithivasan
Chief Executive Officer & Managing Director
Aarthi Subramanian
President and Chief Operating Officer
Recent News
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2026-01-14
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