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IT Veterans · 2 weeks ago

Hardware Support/Maintenance Technician

Bethesda, MD

Full-time

Onsite

Mid, Senior Level

4+ years exp

IT Veterans is seeking a Hardware Support / Maintenance Technician to support government operations through hands-on hardware maintenance, minor installations, and system support. This role requires a strong understanding of hardware components and preventative maintenance practices.

ConsultingInformation TechnologySoftware

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Perform hardware maintenance and minor installations on equipment identified within the task order

Understand inter-operational relationships of system components to effectively support maintenance services

Execute minor system tasks, including software loading, system reboots, and operational checks

Install and integrate new releases, updates, and changes to COTS hardware and software

Identify, diagnose, and address hardware failures or potential failure indicators

Operate automated hardware management and diagnostic tools, including remote monitoring systems

Interpret diagnostic results to maintain, repair, or upgrade hardware systems

Plan, execute, and recommend preventative maintenance activities (with government approval)

Provide recommendations for spare parts, spares programs, and bench stock planning and tracking

Offer technical assistance to field service personnel as needed

Support mission requirements requiring CONUS and OCONUS travel

Qualification

Hardware maintenancePreventative maintenanceDoD 8570 IAT Level IICompTIA A+ CETroubleshooting skillsCOTS hardware familiarityTechnical assistanceDetail-orientedIndependent work

Required

Strong understanding of hardware components, inter-operational dependencies, and preventative maintenance practices

TS/SCI clearance with the ability to obtain a CI polygraph

DoD 8570 IAT Level II

One (1) of the following certifications: CompTIA A+ CE, HDI-CSR (Customer Service Representative), HDI-SCD (Support Center Director), HDI-SCA (Support Center Analyst), ITIL Foundation, Microsoft Office 365

Candidates must meet one of the following education and experience combinations and be a CCC Academy Graduate: High School Diploma or GED + 10+ years of relevant experience, Associate's Degree + 8+ years of relevant experience, Bachelor's Degree + 6+ years of relevant experience, Master's Degree + 4+ years of relevant experience, PhD + 2+ years of relevant experience