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Summit BHC · 1 day ago

Referral Admissions Coordinator - Evening Shift

Franklin, TN

Full-time

Onsite

Entry Level

1+ years exp

Summit BHC is a healthcare management company dedicated to providing services to clients and their families. The Referral Admissions Coordinator is responsible for managing client caseloads, handling inbound calls, and developing relationships with referral sources to ensure patient-centered communication and support.

Addiction TreatmentHealth CareMedicalMedical Device

Responsibilities

Manages client caseload and assists RAC team with admission-related activities. Focuses on daily follow up, clear communication and documentation with all involved parties, and a commitment to help all clients who ask for help

Answers a set goal of inbound calls monthly using the provided training, facility knowledge, and personal commitment to advocate for clients

Achieves monthly performance metrics

Maintains the highest standards of call quality and medical file documentation

Completes comprehensive clinical and medical assessments, and reviews clinical and medical admissions criteria

Generates, guides, and leads independent discussions with referral sources for customer support, conflict resolution, and business development with other treatment and healthcare professionals

Responds and reacts to the needs of referred clients both during and after business hours

Discusses insurance and other out of pocket costs associated with each admission and completes the necessary pay agreement worksheet to determine a client’s financial obligation for treatment

Determines amounts due at time of admission and arranges payment plans for clients who qualify

Communicates with the corresponding Business Development representative whenever appropriate

Assigns all client follow up needs to appropriate team members when out of the office or on vacation

Assesses family needs for mediation, sober escort, and intervention and determines which professional resources are most appropriate to contact based on information gathered

Makes admission decisions concerning which interventionist and facility to recommend, the dates, and the travel

Qualification

Customer serviceRelationship managementSales experienceClinical assessmentsCommunication skillsConflict resolutionTeam collaboration

Required

High School degree or GED required

Minimum of one year of experience in transactional/relationship sales required

Preferred

Bachelor's degree in social work, counseling, or similar healthcare field preferred

Benefits

Comprehensive benefit plan

Company

Summit BHC

Summit Behavioral Healthcare is an Atlanta-based provider of addiction treatment and behavioral health services. It is a sub-organization of Valley Recovery Center at Fresno.

Founded in 2013

Franklin, Tennessee, USA

1001-5000 employees