Tata Consultancy Services · 11 hours ago
ServiceNow Solution Architect (ITSM,HAM,SAM, SPM Modules)
United States
Full-time
Remote
Senior Level, Lead/Staff
$155K/yr - $220K/yr
10+ years expTata Consultancy Services is seeking a ServiceNow Solution Architect to design and guide the implementation of complex ServiceNow solutions. The role involves collaborating with stakeholders to define architectural vision, overseeing customization and configuration, and providing technical leadership to development teams.
Business Information SystemsConsultingInformation TechnologyIT Management
Responsibilities
Lead the design and implementation of end-to-end ServiceNow solutions, including ITSM, HAM,SAM,SPM, and other ServiceNow applications
Collaborate with business stakeholders, project managers, and technical teams to define the architectural vision and roadmap for ServiceNow implementations
Oversee the customization and configuration of ServiceNow modules, ensuring best practices and scalability
Architect integrations between ServiceNow and third-party systems (such as LDAP, Active Directory, SAP, and custom APIs), ensuring seamless data flow and system interoperability
Provide technical leadership and guidance to development teams, ensuring the adoption of best practices and consistent, high-quality coding standards
Identify opportunities to optimize ServiceNow environments for performance, usability, and cost-efficiency, including reviewing data models, integrations, and workflows
Establish governance processes to ensure the integrity, security, and compliance of ServiceNow environments, including the proper management of data, access control, and system configurations
Act as a subject matter expert, providing advice and recommendations to clients on ServiceNow architecture, process automation, and platform capabilities
Produce comprehensive solution documentation, including architecture diagrams, workflows, and implementation guides
Lead efforts for system upgrades, patching, and platform enhancements, ensuring minimal impact on operations and aligning with new ServiceNow releases and features
Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules
Qualification
Required
10+ years of hands-on experience designing and implementing ServiceNow solutions, with at least 3 years in a lead or architect role
ServiceNow Certified Application Developer (CAD), ServiceNow Certified System Administrator (CSA), or ServiceNow Certified Technical Architect (CTA) preferred
Strong understanding and practical experience with ITIL frameworks, particularly Incident, Problem, Change Management, and Configuration Management, and the ability to map these processes to ServiceNow capabilities
Experience with agile methodologies and managing large-scale ServiceNow implementations
Strong leadership abilities with experience managing cross-functional teams, guiding developers, and liaising with stakeholders at all levels. Excellent written and verbal communication skills
Experience in implementing ITIL processes (Incident, Problem, Change Management, etc.) in ServiceNow
HAM and SAM Implementation experience is must
Designs, leads, and implements ServiceNow's Strategic Portfolio Management (SPM) solutions to help organizations align IT with business goals
Hands-on experience with integrating ServiceNow with other CMDB tools and enterprise monitoring systems
Familiar with scripting technology such as JavaScript, PowerShell, Perl, wmi, ssh, python, Xpath, SNMP
Expertise in Custom module implementations
Working experience on Workflow administration, ServiceNow Reporting, Form/UI configurations, Notifications, data imports, custom scripting
Experience in identifying opportunities for process automation and optimization using advanced ServiceNow features
Preferred
Experience with ServiceNow ITSM/HAM/SAM/SPM modules (Discovery, Orchestration, Event Management, SOM, CSM, SPM modules
Familiarity with cloud technologies (AWS, Azure, etc.) and their integration with ServiceNow
Experience with DevOps and CI/CD pipelines for ServiceNow deployments
Knowledge of automation tools and frameworks to drive operational efficiencies
Company
Tata Consultancy Services
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.
10001+ employees
H1B Sponsorship
Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
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2025 (7880)
2024 (9690)
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2020 (11984)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-08-25IPO
Leadership Team
K. Krithivasan
Chief Executive Officer & Managing Director
Aarthi Subramanian
President and Chief Operating Officer
Recent News
Business Standard India
2026-01-09
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