Tata Consultancy Services · 1 day ago
Production Support Engineer
Plano, TX
Full-time
Onsite
Entry, Mid Level
$90K/yr - $115K/yr
2+ years expTata Consultancy Services is seeking a Production Support Engineer to support Salesforce-based platforms and customer-facing integrations. The role involves troubleshooting incidents, maintaining system logs, and ensuring compliance with ITIL processes.
Business Information SystemsConsultingInformation TechnologyIT Management
Responsibilities
He / She Should be able to independently troubleshoot sev1 and sev2 incidents d provide RCA
Must be proficient and have Automation experience in relevant technologies and tools
Knowledge on JIRA
Candidate should be willing to do Application Support on rotation as needed by the customer
Candidate should be local to Dallas, 5 Days Onsite, No Remote Option
Good Interpersonal skills
Ability to co-ordinate with offshore team
Good communication / Presentations skills
Qualification
Required
Must have good command on ASP, MS Visual Studio, ASP.Net, ADO.Net, VB.Net, VSTS
Must have experience in developing .Net code, PL-SQL scripts and macros per the business requirements
Experience working with MS SQL, MS Access database and Sybase Database
Knowledge on AWS Gateway, MuleSoft
Knowledge on TIBCO ESB, Kafka topics
Troubleshoot sev1 incidents on Microservices and provide RCA
Knowledge on incident management, ServiceNow, ITIL processes
Knowledge of monitoring tools such as Dynatrace
Knowledge of Unix, Windows, application Log Analysis
Maintain system logs, documentation, and support records
Ensure adherence to ITIL and other compliance frameworks
Assist in implementing system updates and enhancements
Participate in testing and validation of new software releases
Knowledge of Database SQL queries & working with NoSQL DB
Experience of 2-3 years of collaborating with vendors and troubleshooting Sev1 & Sev2 incidents
Knowledge of Autosys, job schedulers
Experience integrating Salesforce with enterprise systems
Automation experience in relevant technologies and tools
Candidate should be willing to do Application Support on rotation as needed by the customer
He / She Should be able to independently troubleshoot sev1 and sev2 incidents and provide RCA
Must be proficient and have Automation experience in relevant technologies and tools
Knowledge on JIRA
Candidate should be local to Dallas, 5 Days Onsite, No Remote Option
Good Interpersonal skills
Ability to co-ordinate with offshore team
Good communication / Presentations skills
BACHELOR OF COMPUTER SCIENCE
Preferred
Preferred to have Python knowledge
Company
Tata Consultancy Services
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.
10001+ employees
H1B Sponsorship
Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7880)
2024 (9690)
2023 (8537)
2022 (11159)
2021 (9813)
2020 (11984)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-08-25IPO
Leadership Team
K. Krithivasan
Chief Executive Officer & Managing Director
Aarthi Subramanian
President and Chief Operating Officer
Recent News
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