Howmet Aerospace · 2 weeks ago
Customer Support Supervisor
Torrance, CA
Full-time
Onsite
Senior Level
$95K/yr - $115K/yr
5+ years expHowmet Aerospace is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. The Customer Support Supervisor is responsible for leading the Customer Support Team, ensuring high levels of customer satisfaction, and managing customer support activities across North American manufacturing sites.
AerospaceManufacturingTransportation
No H1B
U.S. Citizen Only
Responsibilities
Provide leadership, guidance, and support to the Customer Support Team to ensure the highest level of customer satisfaction in support of business for all North American HFS Manufacturing Sites and customers
Responsible for training and motivating the Customer Support Team, monitoring their performance, resolving customer complaints, and developing and implementing Customer Support policies and procedures
Responsible for management of assigned strategic customers in North America, South America, Latin America, Japan, and certain European accounts
Supervise and manage Customer Support Representative, meet with Customer Support Representatives to review employee and department issues, conduct Employee Performance Reviews and Goal Setting
Support Business Process updates/changes for Howmet Business Systems relating to Customer Support
Coordinate with Site Quality and support Audits at all sites – BSI, AS9100, etc
Coordinate with Site Management on-site requests for reschedules and handle elevation of delivery issues, customer complaints, and line stoppages
Review pending/unprocessed orders weekly and take actions to progress processing or rejecting them
Review and recommend approval or denial of all customer cancellation requests
Audit Customer Support quote approvals, update Skills Matrix, manage team career progression
Review and coordinate all incoming customer forms requiring Management approvals
Maintain and update customer Certification and Fee Charges matrix
Participate in customer calls & meetings and visit customers periodically as needed and as required by Commercial Leadership
Ensure that all work activities are performed in accordance with established safety and environmental standards
Qualification
Required
Bachelor's degree and +5 years of experience in aerospace and/or manufacturing environment OR 10+ years of experience in aerospace and/or manufacturing environment
+2 years of experience leading a team
Employee must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position
This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee
Preferred
Prior experience in Customer Support Supervision and Business Analysis is preferred
Strong Aerospace Industry knowledge and experience desired
Strong written and verbal communication skills for interacting with various stakeholders
Advanced mathematical and statistical analysis skills with ability to analyze data and performance trends
Advance level of Microsoft Office Suite of Applications, especially Excel and PowerPoint
Ability to function independently, take general directions and implement and execute a plan of action
Comfortable functioning well in a high-paced environment under tight deadlines and balancing multiple competing priorities
Comfortable presenting and participating in discussions within a high-level management environment
Understanding of accounting principles, profit, loss, standard costing, direct variable costing, cash flow, net present value analysis
Project Management experience in managing and overseeing multiple projects at a time
Benefits
Health insurance (medical, dental, vision)
Excellent 401k matching program
Paid holidays and vacation
Company
Howmet Aerospace
Howmet Aerospace produces jet engine components, aerospace fasteners, and forged wheels for aerospace and defense applications.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1B2025-11-03Post Ipo Debt· $500M
2024-08-08Post Ipo Debt· $500M
2016-10-21IPO
Leadership Team
Lola Lin
Executive Vice President, Chief Legal Officer and Corporate Secretary
Jarrod Veal
Senior Human Resources Business Partner
Recent News
2026-01-11
Benzinga.com
2026-01-04
2025-12-30
Company data provided by crunchbase