Apply on Employer Site

General Dynamics Information Technology · 1 day ago

ServiceNow System Architect

Tampa, FL

Full-time

Onsite

Senior Level, Lead/Staff

$144K/yr - $196K/yr

10+ years exp

General Dynamics Information Technology is a global technology and professional services company delivering consulting, technology, and mission services to major U.S. government agencies. The ServiceNow System Architect will be responsible for the design, implementation, and optimization of the ServiceNow platform, ensuring alignment with business objectives and maintaining system stability and security.

Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Platform Architecture and Design: Develop and maintain the overall architecture of the ServiceNow platform, ensuring alignment with business needs and industry best practices

System Maintenance and Upgrades: Oversee system maintenance, upgrades, and enhancements, ensuring minimal disruption and optimal performance

Workflow Development: Design and implement workflows, business rules, client scripts, and UI policies to automate processes and improve efficiency

Integrations: Lead the design and implementation of integrations with external systems using REST, SOAP, LDAP, SSO, and other protocols

ITOM and ITAM Implementation: Configure and support ITOM and ITAM modules, including discovery, service mapping, asset management, and event management

SPM/PPM Expertise: Configure and maintain Strategic Portfolio Management (SPM) modules, including Demand, Project, Portfolio, and Resource Management, with a focus on Agile methodologies

Database Management: Manage MariaDB installation, optimization, indexing, and coding to support platform performance

Security and Compliance: Configure and maintain system ACLs, certificates, and security protocols, ensuring compliance with organizational policies

Monitoring and Risk Management: Monitor system stability, conduct risk assessments, and implement measures to prevent service degradation or interruptions

Reporting and Analytics: Develop dashboards, KPIs, and reports to provide visibility into portfolio performance, risks, and opportunities

Documentation and Governance: Create and maintain technical documentation, architecture diagrams, and governance standards for the platform

Qualification

ServiceNow PlatformBuilding ArchitectureData ManagementCompTIA Security+ CEJavaScriptGlide APIITOMITAMIntegration ProtocolsDatabase ManagementRisk ManagementLeadership SkillsStrategic ThinkingTechnical Documentation

Required

Clearance Level Must Currently Possess: Secret

Clearance Level Must Be Able To Obtain: Top Secret/SCI

Job Family: Software Engineering

Skills: Building Architecture, Data Management, ServiceNow Platform

Certifications: CompTIA Security+ CE | CompTIA - CompTIA

Experience: 10 + years of related experience

US Citizenship Required: Yes

Education: Bachelor's degree with focus in Computer Science, Information Technology, or a related field

Certifications: Applicable DoD 8140 or DoD 8570 Certification

Experience: 10+ years of related experience

Technical skills: Proficiency in JavaScript, Glide API, and ServiceNow development tools

Technical skills: Familiarity with CI/CD pipelines, Git, and automated testing frameworks

Technical skills: Strong understanding of system security, ACLs, and certificate management

Technical skills: Proven experience with on-premises ServiceNow deployments and server administration (Windows/Linux)

Technical skills: Expertise in ITOM, ITAM, and SPM modules

Technical skills: Strong knowledge of integration protocols (REST, SOAP, LDAP, SSO)

Technical skills: Experience with database management (MariaDB preferred)

Security clearance level: Secret clearance required but TS/SCI eligibility preferred

US citizenship required

Benefits

Comprehensive benefits and wellness packages

401K with company match

Variety of medical plan options, some with Health Savings Accounts

Dental plan options

A vision plan

Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave

Short and long-term disability benefits

Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

Company

General Dynamics Information Technology

Glassdoor3.9

General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.

Founded in 1999

Falls Church, Virginia, USA

10001+ employees