Tata Consultancy Services · 19 hours ago
Engineer Application Management
Frederick, MD
Full-time
Onsite
Entry, Mid Level
$56K/yr - $60K/yr
2+ years expTata Consultancy Services is seeking an Engineer Application Management to provide first-level technical support. The role involves troubleshooting various issues, managing incidents, and ensuring compliance with ITIL processes while collaborating with IT teams to enhance service delivery.
Business Information SystemsConsultingInformation TechnologyIT Management
Responsibilities
Provide first-level technical support via phone, email, and ticketing system
Troubleshoot hardware, software, network, and application issues
Log, track, and manage incidents and service requests using ITSM tools (e.g., ServiceNow)
Escalate unresolved issues to appropriate support teams
Maintain documentation and knowledge base articles for common issues and resolutions
Support onboarding/offboarding processes including account setup and access provisioning
Monitor system alerts and respond to outages or performance issues
Ensure compliance with ITIL processes including Incident, Request, and Change Management
Participate in major incident response and post-incident reviews
Collaborate with IT teams to improve service delivery and user experience
Qualification
Required
Provide first-level technical support via phone, email, and ticketing system
Troubleshoot hardware, software, network, and application issues
Log, track, and manage incidents and service requests using ITSM tools (e.g., ServiceNow)
Escalate unresolved issues to appropriate support teams
Maintain documentation and knowledge base articles for common issues and resolutions
Support onboarding/offboarding processes including account setup and access provisioning
Monitor system alerts and respond to outages or performance issues
Ensure compliance with ITIL processes including Incident, Request, and Change Management
Participate in major incident response and post-incident reviews
Collaborate with IT teams to improve service delivery and user experience
Associate's or Bachelor's degree in Information Technology or related field
2+ years of experience in a technical support or service desk role
Proficiency with Windows OS, Microsoft Office 365, Active Directory, and remote support tools
Experience with ITSM platforms such as ServiceNow or HEAT
Strong understanding of networking basics, VPN, and FTP protocols
Excellent communication and customer service skills
Ability to prioritize tasks and work under pressure
Familiarity with ITIL framework and service desk metrics
BACHELOR OF COMPUTER SCIENCE
Company
Tata Consultancy Services
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.
10001+ employees
H1B Sponsorship
Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7880)
2024 (9690)
2023 (8537)
2022 (11159)
2021 (9813)
2020 (11984)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-08-25IPO
Leadership Team
K. Krithivasan
Chief Executive Officer & Managing Director
Aarthi Subramanian
President and Chief Operating Officer
Recent News
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