Tata Consultancy Services · 2 weeks ago
Outage Management System Administrator
Detroit, MI
Full-time
Onsite
Mid Level
$90K/yr - $110K/yrTata Consultancy Services is seeking an Outage Management System Administrator. The role involves maintaining the Outage Management System mobile application and ensuring its reliability and performance while supporting OSI compass applications and coordinating with various teams to resolve issues.
Business Information SystemsConsultingInformation TechnologyIT Management
Responsibilities
Maintain the Outage Management System mobile application, monitor its services and Integration Performing routine maintenance, updates, and upgrades
Support OSI compass Application for L1 and L2 incidents. Resolution to support tickets within specified SLA
Provide timely incident resolution
Should be able to carry out Configuration changes, deploy the changes, deploy the bug fixes in coordination with product vendor
Coordinate with business to fix the OSI Compass reported issues
Coordination with GIS team and sort out Data issues
Support minor enhancements using Open Calc in OSI Application
Implement monitoring techniques for quick problem identification
Interactions with other stakeholders and provide daily reports
Ensuring systems and procedures adhere to industry standards and regulations, such as NERC for electric utilities
Ability to understand Business requirement and Business Requirements mapping to functional design
Ability to validate alignment of Data, Integration and test requirements
Strong Understanding of Network Topology requirements
Troubleshooting system malfunctions and communication issues
Ensuring system reliability, security, and performance
Ability to work in an Onshore/Offshore global delivery model
Qualification
Required
Understands OMS architecture and security
Understanding of Field mobility and Switching Management for utility distribution network
Strong knowledge of OSI Compass Mobile
Understanding of Network model management from GIS
Knowledge on Linux Administration, C#
Understanding of integration technologies used in SCADA/OMS/DMS space
Working knowledge of Software development methodologies like waterfall, Agile
Work with Business to understand functional issues and solve the same by providing workaround
Application and database health checks on regular basis
Maintain the Outage Management System mobile application, monitor its services and Integration Performing routine maintenance, updates, and upgrades
Support OSI compass Application for L1 and L2 incidents
Resolution to support tickets within specified SLA
Provide timely incident resolution
Should be able to carry out Configuration changes, deploy the changes, deploy the bug fixes in coordination with product vendor
Coordinate with business to fix the OSI Compass reported issues
Coordination with GIS team and sort out Data issues
Support minor enhancements using Open Calc in OSI Application
Implement monitoring techniques for quick problem identification
Interactions with other stakeholders and provide daily reports
Ensuring systems and procedures adhere to industry standards and regulations, such as NERC for electric utilities
Ability to understand Business requirement and Business Requirements mapping to functional design
Ability to validate alignment of Data, Integration and test requirements
Strong Understanding of Network Topology requirements
Troubleshooting system malfunctions and communication issues
Ensuring system reliability, security, and performance
Ability to work in an Onshore/Offshore global delivery model
Strong analytical and communication skills
Should be able to tackle frequent workplace problems by identifying root causes and finding the best course of action
BACHELOR OF COMPUTER SCIENCE
Preferred
Knowledge of OSI OMS architecture
Knowledge of OSI Compass module
Knowledge of OSI Distribution Management System
Experience working in Transmission and Distribution domain of Utilities
Benefits
Discretionary Annual Incentive
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans
Family Support: Maternal & Parental Leaves
Insurance Options: Auto & Home Insurance, Identity Theft Protection
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement
Time Off: Vacation, Time Off, Sick Leave & Holidays
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing
Company
Tata Consultancy Services
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.
Founded in 1968
10001+ employees
H1B Sponsorship
Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7880)
2024 (9690)
2023 (8537)
2022 (11159)
2021 (9813)
2020 (11984)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-08-25IPO
Leadership Team
K. Krithivasan
Chief Executive Officer & Managing Director
Aarthi Subramanian
President and Chief Operating Officer
Recent News
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