Cubic Corporation ยท 1 day ago
Customer Service Representative Lead 3
Amherst, NY
Full-time
Onsite
Entry, Mid Level
$19.10/hr - $41.40/hr
1+ years expCubic Corporation is a leading integrator of payment and information technology for intelligent travel solutions. They are seeking a Customer Service Representative Lead to provide professional call support and assist in managing call center operations in the Chicago area.
National SecurityTraining
Responsibilities
Handle escalations from CSRs
Handle incoming telephone calls from patrons and Transit Operators
Assist CSRs with troubleshooting cardholder inquiries and requests
Assist with coaching, training, and mentoring of CSRs
Covers shifts as outlined by program leadership
Ad hoc Reporting
Manage and support Call Center processes and procedures
Manage and adhere to Contractual Service Requirements
Ensure 100% accuracy in processing orders
Ensures we meet the contractual kpi's
Qualification
Required
High school degree, or equivalent, plus a minimum of one year of call center experience
Microsoft Office Professional proficiency is required
Experience using metrics to track adherence to key performance indications
Strong organization skills with detail orientation
Must demonstrate leadership skills
Ability to multi-task. Comfortable using multiple systems to process tasks assigned
Ability to type 45 wpm
Must possess good time management skills. Well-organized with strong follow-up skills
Willing to work extended hours
Benefits
Benefits
Company
Cubic Corporation
Cubic Corporation (Cubic) is an international provider of systems and solutions that address the mass transit and global defense markets.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2021-05-25Private Equity
2021-02-08Acquired
1978-01-13IPO
Leadership Team
Travis Chester
Chief Financial Officer
Deborah Cegielski
SVP Chief Human Resource Officer
Recent News
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