Work Life Group NL · 3 weeks ago
Technical Control Office for NATO with security clearance
Norfolk, VA
Full-time
Onsite
Mid, Senior Level
2+ years expWork Life Group NL is seeking a Technical Control Officer to join the leading international intergovernmental organization. The role involves providing technical advice, managing service operations, and ensuring the performance and security of ICT systems.
Information Technology & Services
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide specialist advice on CIS infrastructure, cyber security, and service design. Act as the technical lead for local and centrally managed projects
Manage service levels, resources, and assets. Implement and monitor ITIL processes for Incident, Problem, and Change Management
Ensure systems meet performance targets. Develop, test, and maintain Disaster Response Plans (DRPs)
Serve as a primary contact for service requests and support. Maintain knowledge management systems and create technical documentation
Support budget development and execution. Maintain close liaison with technical teams across the organization and deputize for higher-grade staff as required
Qualification
Required
A minimum requirement of a Bachelor's degree at a nationally recognized/certified University in a related discipline and 2 years post-related experience
At least 2 years practical experience of implementation and maintenance of ICT end systems within a large organization
Extensive experience configuring hardware and software
A strong understanding of ICT systems and the ability to work independently to solve problems
Practical experience troubleshooting technical issues and providing technical support to end-users
Management experience in a medium CIS service organization while involve in the planning of service levels, customer relations and KPIs
Managing the cyber security policies of assigned systems including implementation of system hardening and patch management
General knowledge of networking technologies, system administration, cyber security, IT architecture and system engineering, WLAN technologies and CIS mobility devices and Cloud Computing
Experience with incident handling, problem resolution, continuous process improvement
Experience conducting risk assessments
Experience in mid-level staff function in a national or international defence organization
Training/Certifications: Sound knowledge of ITIL processes and concepts; Technical Certifications (ITIL, CCNP, MCSE, CISSP); PRINCE2® Foundation
Company
Work Life Group NL
WLG is here to challenge. To reshape. To change the game. Our purpose? To facilitate a match made in heaven in the IT industry.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase