Oomnitza · 1 month ago
Customer Success Manager (West Coast)
United States
Full-time
Remote
Mid Level
$125K/yr - $145K/yr
3+ years expOomnitza offers a versatile Enterprise Technology Management platform, and they are seeking a Customer Success Manager to help technology teams leverage their platform effectively. The role involves managing customer relationships, driving product adoption, and collaborating with various teams to ensure a seamless customer experience.
Enterprise SoftwareInformation TechnologySaaSSoftware
Responsibilities
Own and nurture customer relationships, serving as the primary point of contact to ensure customer satisfaction and long-term engagement
Drive gross revenue retention by proactively managing an assigned book of business and identifying churn risks early
Increase product adoption and value realization, ensuring customers fully leverage the platform’s features to meet their business objectives
Identify expansion opportunities, working closely with sales and account teams to grow accounts through upsell and cross-sell initiatives
Lead executive business reviews (EBRs), presenting progress, ROI, and strategic recommendations to senior stakeholders
Develop and maintain Customer Success Plans, aligning customer goals with measurable outcomes and tracking progress over time
Share best practices and thought leadership, guiding customers on industry trends and optimal product use
Deliver ongoing product education, including new feature announcements and enablement sessions to drive continued adoption
Act as the voice of the customer, gathering feedback and advocating internally to influence roadmap, features, and support
Collaborate cross-functionally with sales, product, and support teams to ensure a seamless customer experience
Qualification
Required
Minimum 3 years in a strategically focused customer success role, ideally at a SaaS company
Business savvy with an ability to translate business needs into data and product requirements
Excellent verbal and written communication skills
Extremely strong presentation capabilities
Self motivated and comfortable in an ever changing agile environment
Basic understanding of API's/Web Services and how they function
Intermediate knowledge of complex technology user workflows
Knowledge and basic triage ability of HTTP Error Messages
Strong Salesforce, PowerPoint, Word, Google Suite and Excel skills
Benefits
Career Growth: Top performers will have an opportunity to help shape the team.
Market-competitive salary + equity
A once-in-a-lifetime career opportunity to get onboard a fast-growing business that is venture-backed by Shasta Ventures, SYN Ventures and Riverside Acceleration Capital
Company
Oomnitza
Oomnitza is an Enterprise Technology Management solution providing a single source of truth for endpoints, applications, Cloud & networking.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$35.11MKey Investors
C5 CapitalBowery Capital
2021-08-26Series B· $20M
2020-08-10Series A· $12.5M
2015-03-25Seed· $2.36M
Leadership Team
Robert Potter
Chief Executive Officer
Trent Seed
Co-Founder, Chief Architect
Recent News
2026-01-05
Alchemist Accelerator
2026-01-05
2025-09-08
Company data provided by crunchbase