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Breezeline · 7 hours ago

Technician, Customer and Network Facing

Kingwood, WV

Full-time

Onsite

Entry Level

3+ years exp

Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. The Customer and Network Facing Technician is responsible for performing field installation and service work, troubleshooting, repair, and maintenance of cable television, internet, and telephony systems, ensuring quality performance of technical services and compliance with industry standards.

InternetNetwork HardwareTelecommunicationsTV

Responsibilities

Install, maintain, disconnect, and troubleshoot television, high-speed internet, telephony, and automation systems for residential and business clients

Performs preventative maintenance and repair of the HFC and FTTH networks, including all associated equipment, in accordance with company engineering standards

Read and accurately interpret system/network design maps

Install and replace HFC physical plant network components such as coax, actives, passives, grounding systems, pedestals, riser guards, conduit, etc., according to technical specifications

Identify and repair upstream and downstream ingress

Complete end-of-line network testing to meet technical specifications

Regularly test all HFC network components using test equipment including: signal level meters, volt-ohm meters, leakage detector, Time Domain Reflectometer (TDR), and Optical Time Domain Reflectometer (OTDR)

Perform routine maintenance, troubleshoot, and update records of standby power supplies according to technical specifications

Troubleshoot and repair basic distribution problems associated with RF, AC, and DC elements of the forward and reverse plant

Restore system service outages

Perform CLI rideouts and monitor and repair signal leakages

Maintain tools and equipment inventory

Accurately complete work orders in a timely manner

Maintain, secure, and stock assigned vehicle and equipment

Ensure productivity is being tracked through company applications (e.g., NRBY, WFX, Stratusync, iGlass)

Work alongside Headend personnel to properly OTDR any damaged fiber

Properly assist on projects such as Remote Phy, 5-85 Mhz, Node activation, E2E testing on new properties, etc

Prepare for daily work assignments by requisitioning equipment and supplies from the warehouse and stocking the vehicle as needed

Maintain company truck and other equipment per service requirements and safety guidelines

Drive a company vehicle between office/home, warehouse, and work sites in a safe and courteous manner, and in accordance with all laws and company policies

Communicate with dispatch (via WFX, phone, etc.) for assistance, status on current installs, or new service requests

Consult with supervisor and other technicians for advice and assistance as needed

Interact with customers in a professional, courteous manner, including when responding to escalations and repeated customer concerns

Educate customers regarding their existing and new services and promote other company services

Comply with all safety procedures and policies

Qualification

HFCFTTH networksCable installationRepairSignal testing equipmentCustomer service experiencePCWindows skillsSpanish proficiencyCommunication skillsAttention to detailCollaborationTeamworkAdaptability

Required

Demonstrated proficiency in Core Technician skillsets

Valid state driver's license and a good driving record within Company required standards

Certifications and licenses, as required by state and municipal laws

Successfully meet (and maintain) additional background check requirements for specialized projects/services

Preferred 3 years or more of work experience in a comparable field (e.g., related hands-on trade role) or a one-year certificate from college or technical school; or equivalent combination of education and experience

Minimum of one year of direct customer service experience

PC and Windows software skills

Able to work required shifts and overtime (if necessary), including regularly scheduled days as well as unscheduled days and beyond regular work hours (including on-call rotation) due to customer or operational demands

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Ability to write routine reports and correspondence

Communicates professionally and effectively with customers, vendors, and employees

Ability to apply concepts of basic mathematics, algebra, and geometry

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Ability to accurately measure distances, using tapes or other measuring devices

Ability to adhere to Local, Federal regulations and Company policies

Ability to carry, climb, and operate extension ladders up to and including 32' high and up to 75 pounds

Ability to Operate Aerial Lift Equipment rated with a 350lb maximum total load capacity

Ability to differentiate between different sizes and colors of wires

Ability to drive company vehicles in a safe and responsible manner

Ability to make cable connections in tight spaces by bending, reaching, twisting

Ability to operate appropriate computer or test equipment associated with position

Ability to prioritize and organize effectively

Ability to carry and use a variety of hand tools, power tools and equipment

Ability to frequently bend, stoop, and crawl

Requisite ability to drive commercial vehicle (DOT physical may be required)

Ability to lift an 88lb power supply from floor to 42”

Occasionally sit and climb ladders/stairs; performs fine motor and pinching movements, and pivots with feet and bends, twists, and laterally flexes back & reaches at overhead shoulder, knee, and floor levels, stoops, squats, crouches, kneels, and crawls and press foot pedals

Frequently stands and walks & pushes/pulls with arms and grasps with hands & reaches at waist

Ability to climb ladders and/or utility poles and work in high places including roofs

Ability to work in small / confined spaces (such as crawl spaces and attics) to tolerate typical residential and commercial controlled work environments as well as uncontrolled weather-related heat and cold for extended periods of time

Ability to work outdoors and in extreme weather conditions and varying topographic, wet and dry locations

Travel as business needs dictate