MACOM · 13 hours ago
Customer Service Representative
Lowell, MA
Full-time
Onsite
New Grad, Entry LevelMACOM is a leading designer and manufacturer of semiconductor products for various applications. They are seeking a Customer Service Representative to act as the primary liaison between customers and the sales team, primarily responsible for order management and resolving customer issues.
ElectronicsIndustrialInformation TechnologyInternetMachinery ManufacturingManufacturingSemiconductorTechnical SupportWireless
Responsibilities
Provide accurate and complete response to high volume of incoming customer service inquiries
Order Entry/Management – new orders, return orders, sample orders, credits, debits
Maintain backlog to reflect customer requirements, manage all expedite requests
Handle customer complaints and/or elevate when necessary
Coordinate with various other departments to solve problems
Exercises good judgment within defined practices and procedures to determine appropriate action
Build relationships and trust though out the company and with customers
Qualification
Required
Strong data entry, repetitive task and attention to detail
Desire to learn
Ability to work well in a team environment
Customer orientation, ability to adapt to different personality types
Strong computer skills
Good verbal and written communication
Ability to multi-task, and manage time effectively
Proficiency with MS Office Suite
High school diploma
Preferred
SAP
Company
MACOM
MACOM is a supplier of high-performance analog RF, microwave, millimeterwave, and photonic semiconductor products.
Founded in 1950
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$43.75M2012-03-15IPO
2011-01-12Private Equity
2010-06-08Private Equity· $43.75M
Leadership Team
Stephen Daly
President & CEO, Director
Cristian Stagarescu
Principal Engineer Photonics R&D
Recent News
2026-01-13
The European Financial Review
2025-11-27
2025-11-26
Company data provided by crunchbase